Forum Discussion
Mouse and USB audio random hangs
Gierasimov My USB power in my power settings on all power settings was set to suspend. Z790 Gigabyte DDr4 Elite AX board with 13700k. Why is this on by default when it wasn't on my Z590 Aorus Pro AX? I have been having the same problems streaming youtube videos and getting disconnects on all my USB devices and sound of course drops with a buffer on the video. I don't know if this will fix my problem but I just noticed it.
Just went in and disabled it the USB setting. I'll have to wait and see what happens. I have many devices connected to my system. 2-3TB Toshiba HDDS , 1-TB SSD, 1TB PCIE 4.0, NVME, 512GB PCIE 3.0 NVME, 6800XT, 32 GBs 4 sticks B-Die RAM, Xbox Controller USB-C, Kraken USB Headset, Razer mouse and keyboard, WIFI 6E device, NXZT 280mm Radiator. Is this a PCIE lane problem? I can hear my drives kick on and off as well when this goes intermittent.
Thanks.
I ended up buying an Asus Z790 board and all my problems are gone.
Could not stand constant uncertainity with the MSI board.
- After a few days of researching the problem the culprit was Gigabytes own software causing the problems. After deleting Gigabyte Control Panel and Gigabytes other software it downloaded and installed through the control panel such as RGB updates, drivers, the problem with the USB disconnects are now completely gone. This is TERRIBLE on Gigabyte's end. I have had many Gigabyte boards x470, z590, 970, and never had any problems until I purchased this Z790 Aorus Elite AX DDR4 board. This board does cost around 280$ USD and isn't built near the quality of my Z590 Aorus Pro AX board for the same price. The board seemed as if it was rushed before quality had a chance to test it. I would advise anyone to stay away from this board especially at this price range.
These Z790 boards seem to not have the quality as Z590 boards.
I went into my bios and even after resetting the bios to default the PCIE Lanes were showing gen 3 status instead of gen 4. I changed it to auto and the problem seems to have went away on my end. I went purchased another headset just to see if it was that but it wasn't as it was still doing the same thing with 3.5mm as well.
I have been testing after changing the bios setting to auto on the gen lanes and it seems to be working finally. I was even getting wifi 6 problems which is why the the disconnects were happening between the PCI lanes. I don't know why this was set this way by default on the board. Asus boards on the low end are very cheaply made. All of them really are if you ask me. The Z490 and Z590 boards are built much better imo.