Forum Discussion
Gierasimov
Nov 04, 2022Copper Contributor
Mouse and USB audio random hangs
Hi. I have got a brand new MSI MAG Z790 Tomahawk DDR4 paired with i7-13700KF, installed fresh, Windows 11 - (22H2 22621.755). Every now and then I will get random USB headset to sort of hang / fre...
Reza_Ameri
Nov 18, 2022Silver Contributor
Great, thank you for the update and I hope it solved the issue.
Gierasimov
Jan 25, 2023Copper Contributor
Well well here I am again.
The new PSU did not help. At least I have a new piece of hardware now.
I logged the case with MSI as I have got any USB devices randomly reconnect. No longer just mouse or audio. Its actually any device that I connect to ANY USB port.
MSI did not help, offered me that I should send the mb to seller's service.
I saw many other posts about USB disconnecting, and that is across boards brands and models, even in Z690 chipset. I no longer think I am alone with the problem. All these months I tried various troubleshooting options, workarounds and whatnot, but problem is still there.
I replaced USB peripherals with new ones, replaced the USB power HUB, changed cables, reshuffled connections on the back I/O.
My current testing is to move four devices to another powered HUB that connects to USB-C as so far I tested only USB-A ports. However I keep low expectations for this.
- benjy117Mar 10, 2023Copper ContributorAfter a few days of researching the problem the culprit was Gigabytes own software causing the problems. After deleting Gigabyte Control Panel and Gigabytes other software it downloaded and installed through the control panel such as RGB updates, drivers, the problem with the USB disconnects are now completely gone. This is TERRIBLE on Gigabyte's end. I have had many Gigabyte boards x470, z590, 970, and never had any problems until I purchased this Z790 Aorus Elite AX DDR4 board. This board does cost around 280$ USD and isn't built near the quality of my Z590 Aorus Pro AX board for the same price. The board seemed as if it was rushed before quality had a chance to test it. I would advise anyone to stay away from this board especially at this price range.
- benjy117Feb 26, 2023Copper Contributor
These Z790 boards seem to not have the quality as Z590 boards.
I went into my bios and even after resetting the bios to default the PCIE Lanes were showing gen 3 status instead of gen 4. I changed it to auto and the problem seems to have went away on my end. I went purchased another headset just to see if it was that but it wasn't as it was still doing the same thing with 3.5mm as well.
I have been testing after changing the bios setting to auto on the gen lanes and it seems to be working finally. I was even getting wifi 6 problems which is why the the disconnects were happening between the PCI lanes. I don't know why this was set this way by default on the board. Asus boards on the low end are very cheaply made. All of them really are if you ask me. The Z490 and Z590 boards are built much better imo.
- GierasimovFeb 26, 2023Copper Contributor
Thanks.
I ended up buying an Asus Z790 board and all my problems are gone.
Could not stand constant uncertainity with the MSI board.
- benjy117Feb 26, 2023Copper Contributor
Gierasimov My USB power in my power settings on all power settings was set to suspend. Z790 Gigabyte DDr4 Elite AX board with 13700k. Why is this on by default when it wasn't on my Z590 Aorus Pro AX? I have been having the same problems streaming youtube videos and getting disconnects on all my USB devices and sound of course drops with a buffer on the video. I don't know if this will fix my problem but I just noticed it.
Just went in and disabled it the USB setting. I'll have to wait and see what happens. I have many devices connected to my system. 2-3TB Toshiba HDDS , 1-TB SSD, 1TB PCIE 4.0, NVME, 512GB PCIE 3.0 NVME, 6800XT, 32 GBs 4 sticks B-Die RAM, Xbox Controller USB-C, Kraken USB Headset, Razer mouse and keyboard, WIFI 6E device, NXZT 280mm Radiator. Is this a PCIE lane problem? I can hear my drives kick on and off as well when this goes intermittent.
- GierasimovFeb 06, 2023Copper Contributor
Nothing helps.
The common symptoms I get randomly include, but are not limited to:
- voice and sound corruption over the USB headset,
- stuck or delayed text typing / key pressing,
- device disconnected / device connected message coming from third-party software,
- mouse cursor freezes / button mis-clicks.
Issue can happen to any device at any given time with no obvious pattern.
It does not matter:
- how many devices are connected.
- which device is connected to which port.
- which USB revision - USB 2.0, 3.x, USB-C.
- what is the PC workload - game, simulation, creative software, desktop, youtube or any other tube.
Here is a list of things that I have tried so far.
Replaced:
- the USB audio headset with a different brand.
- wired USB mouse with a different brand.
- the power supply with better quality, more wattage and newer design.
- USB active hub with a different brand.
Reinstalled:
- Windows 11 22H2, even tried Windows 10 22H2, with same results.
- BIOS 7D91v12, 7D91v13, 7D91v14.
- chipset drivers.
- USB drivers.
- software, drivers, and firmware for all devices I use.
Configured:
- Windows power plan to Ultimate performance + USB Selective suspend setting = disabled
- Device Manager - Allow the computer to turn off this device to save power for all applicable devices under Human Interface Devices and under Universal Serial Bus controllers nodes.
- EnhancedPowerManagementEnabled = Disabled (0) for each applicable USB device in the registry.
- Disabled the Human Interface Device Service in Windows services, to ensure keyboard functions were not to blame.
- CPU C states, USB legacy, USB XHCI hand-off