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Gierasimov's avatar
Gierasimov
Copper Contributor
Nov 04, 2022

Mouse and USB audio random hangs

Hi.  I have got a brand new MSI MAG Z790 Tomahawk DDR4 paired with i7-13700KF, installed fresh, Windows 11 - (22H2 22621.755). Every now and then I will get random USB headset to sort of hang / fre...
configuration
device management
Reza_Ameri's avatar
Reza_Ameri
Silver Contributor
Nov 17, 2022
I am wondering, have you tried Safe Mode?
Did you observe the same result?
There is a possibility that it might be a hardware issue.
It is also good idea to send feedback because it contains log files and would help the Windows team to investigate the problem.
Gierasimov's avatar
Gierasimov
Copper Contributor
Nov 17, 2022

Hi!
Yesterday and today I also received a notification that there was a problem with USB-C. I went to read the article, and everything was pointing to the insufficient power in the system.
So, last two days it wasn't intermittent anymore, it was the worst of all times, with mouse freezing, USB dropping out few minutes of reconnect, not only in game but also in OS, while doing simple tasks - Excel, Outlook, web browsing.
Today my new Seasonic arrived. I installed it and had no issue so far, even during one hour of my gaming session, will continue with tests, but it does look much better. We will see. Thanks Reza.

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Nov 18, 2022
    Great, thank you for the update and I hope it solved the issue.
    • Gierasimov's avatar
      Gierasimov
      Copper Contributor
      Jan 25, 2023

      Reza_Ameri 

      Well well here I am again. 

      The new PSU did not help. At least I have a new piece of hardware now. 

      I logged the case with MSI as I have got any USB devices randomly reconnect. No longer just mouse or audio. Its actually any device that I connect to ANY USB port. 

       

      MSI did not help, offered me that I should send the mb to seller's service. 

      I saw many other posts about USB disconnecting, and that is across boards brands and models, even in Z690 chipset. I no longer think I am alone with the problem. All these months I tried various troubleshooting options, workarounds and whatnot, but problem is still there. 

      I replaced USB peripherals with new ones, replaced the USB power HUB, changed cables, reshuffled connections on the back I/O. 

      My current testing is to move four devices to another powered HUB that connects to USB-C as so far I tested only USB-A ports. However I keep low expectations for this. 

      • Gierasimov's avatar
        Gierasimov
        Copper Contributor
        Feb 06, 2023

        Nothing helps.

        The common symptoms I get randomly include, but are not limited to:

        • voice and sound corruption over the USB headset,
        • stuck or delayed text typing / key pressing,
        • device disconnected / device connected message coming from third-party software,
        • mouse cursor freezes / button mis-clicks.

        Issue can happen to any device at any given time with no obvious pattern.
        It does not matter:
        - how many devices are connected.
        - which device is connected to which port.
        - which USB revision - USB 2.0, 3.x, USB-C.
        - what is the PC workload - game, simulation, creative software, desktop, youtube or any other tube.

        Here is a list of things that I have tried so far.
        Replaced:
        - the USB audio headset with a different brand.
        - wired USB mouse with a different brand.
        - the power supply with better quality, more wattage and newer design.
        - USB active hub with a different brand.
        Reinstalled:
        - Windows 11 22H2, even tried Windows 10 22H2, with same results.
        - BIOS 7D91v12, 7D91v13, 7D91v14.
        - chipset drivers.
        - USB drivers.
        - software, drivers, and firmware for all devices I use.
        Configured:
        - Windows power plan to Ultimate performance + USB Selective suspend setting = disabled
        - Device Manager - Allow the computer to turn off this device to save power for all applicable devices under Human Interface Devices and under Universal Serial Bus controllers nodes.
        - EnhancedPowerManagementEnabled = Disabled (0) for each applicable USB device in the registry.
        - Disabled the Human Interface Device Service in Windows services, to ensure keyboard functions were not to blame.
        - CPU C states, USB legacy, USB XHCI hand-off

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