Forum Discussion
Mouse and USB audio random hangs
Hi. I have got a brand new MSI MAG Z790 Tomahawk DDR4 paired with i7-13700KF, installed fresh, Windows 11 - (22H2 22621.755). Every now and then I will get random USB headset to sort of hang / fre...
Try open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If no, enable services one by one to identify which one causing this problem.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If no, enable services one by one to identify which one causing this problem.
Hi Reza_Ameri.
Thanks, I uninstalled the feedback app I think as I can't find it. I tend to slim down my Win OS always, so it is likely that I did.
Anyway, wouldn't this portal be the right place to report as well?
I tried clean boot, the moment I did I experienced the issue with my mouse.
There is just a bunch of "non-Microsoft" services, mainly Asus (mouse) and NVIDIA service responsible for tray icon. There is one Intel service and a few others (steam, nzxt cam, GOG) BUT the issue was present BEFORE I installed those.
So, simply put, clean boot is not helpful here. I noticed one additional thing last night though and will give it a test again, when I plug in USB headset after Win OS is loaded, I can be almost certain that issue with audio will manifest itself. Even reconnecting the headset and restarting the game helps for few minutes only. However, if I get the issue the first time, and reboot my PC with USB headset plugged in, it seems I don't get the issue anymore.
Thanks, I uninstalled the feedback app I think as I can't find it. I tend to slim down my Win OS always, so it is likely that I did.
Anyway, wouldn't this portal be the right place to report as well?
I tried clean boot, the moment I did I experienced the issue with my mouse.
There is just a bunch of "non-Microsoft" services, mainly Asus (mouse) and NVIDIA service responsible for tray icon. There is one Intel service and a few others (steam, nzxt cam, GOG) BUT the issue was present BEFORE I installed those.
So, simply put, clean boot is not helpful here. I noticed one additional thing last night though and will give it a test again, when I plug in USB headset after Win OS is loaded, I can be almost certain that issue with audio will manifest itself. Even reconnecting the headset and restarting the game helps for few minutes only. However, if I get the issue the first time, and reboot my PC with USB headset plugged in, it seems I don't get the issue anymore.
- You may open the Microsoft Store and search for Feedback Hub app and download and install it. Sending Feedback would help the Windows team to become smarter and be able to investigate the issue. This portal is also a good place to report but Feedback Hub is able to submit log files and other users with same experience are able to upvote it.
Try check with MSI's support too.
Have you tried connecting to a different USB port?MSI collected logs and provided no other resolution than - "go to the retailer and ask for a replacement board as it might have faulty USB port"
Yes, I have tried all ports. It fails randomly so I it's also not an ideal for troubleshooting.
Last night though I had something else happen as well. While in game (Cyberpunk main menu) my audio dropped, my keyboard stopped responding and so did mouse. Each device still displayed RGB lights on them but were otherwise unresponsive. I unplugged each one by one and plugged again only to find out that none of the RGB came back. Devices appeared not connected. After a reboot (via case power switch) I noticed a new entry in the Event Log:
"Connectivity state in standby: disconnected, reason: NIC compliance", so by documentation: This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.I am now thinking, maybe my 12 years old Antec True Power Quattro 1200 is finally giving up?
Just to be on the safe side, I ordered a new SEASONIC PRIME GX-1000, once delivered, I will replace and see if I am any better. If not, at least I will know the good ole' Antec is still up to the job.
Thanks for you inputs!
- I am wondering, have you tried Safe Mode?
Did you observe the same result?
There is a possibility that it might be a hardware issue.
It is also good idea to send feedback because it contains log files and would help the Windows team to investigate the problem.