Forum Discussion
Microsoft Surface Pro 9 not charging via a USB-C 65W PD charger
I purchased this 65 W USB-C PD Charger to charge My Microsoft Surface Pro 9 and this worked till recently always fast charging my laptop. However, since the latest update, when smart charging was introduced, my 65W USB-C PD charger is no longer charging my Surface Pro 9.I have to hit the power button and restart the Surface Pro 9 for it to recognize that it is connected to a charger and start charging. Once I disconnect the PD charger and connect it again, the Surface Pro 9 no longer recognize the charger and doesn't charge. However, the original Surface Power Adapter always works and always charges my Microsoft Surface Pro 9. I believe this problem was introduced by smart charging and when I try to disable smart charging I am unable to do that as shown in the attached image. when I go to the surface app and then go to the battery and recharging section it says smart charging is already paused and the option to charge to 100% is completely disabled. How do I fix this?
3 Replies
As a workaround, continue using the original charger for reliable charging. If portability is an issue, consider obtaining an official Surface-compatible charger.
Since the behavior changed after a Windows update and involves firmware features like smart charging, it might be a known issue:
Since the issue might be related to a recent firmware or software change, reaching out to Microsoft Support could provide tailored troubleshooting or firmware updates.
