Forum Discussion

cam3's avatar
cam3
Copper Contributor
Jul 16, 2026
Solved

Microsoft store crash issue

When I use the Microsoft store if i navigate to any app who's listing doesn't have the blue get/install button in the top right (and/or having the grey "more info" tab) the store will open the page, ...
  • Jamony's avatar
    Jul 16, 2026

    Because the crash happens only on certain product pages and survives Store re-registration, I’d stop repeating wsreset and PowerShell. The useful next step is to separate a damaged user profile from a system-wide Store/XAML problem.

     

    Create a temporary local Windows account and open the same Store listing there. If it works, return to the original profile and use Settings > Apps > Installed apps > Microsoft Store > Advanced options: try Repair first, then Reset. Re-add the Store account afterward.

     

    If it also crashes in the new account, perform a clean boot and test again; that rules out security, overlay, and shell software interfering with WinStore.App.exe. Then run DISM /Online /Cleanup-Image /RestoreHealth, followed by sfc /scannow, and install all Windows and Microsoft Store app updates.

     

    Keep the matching Application Error event and exact Store package version. If the crash remains in a clean boot and new profile, send those details through Feedback Hub or Microsoft Support; that points away from account state and toward the current Store/Windows build.