Forum Discussion
Microsoft store crash issue
- Jul 16, 2026
Because the crash happens only on certain product pages and survives Store re-registration, I’d stop repeating wsreset and PowerShell. The useful next step is to separate a damaged user profile from a system-wide Store/XAML problem.
Create a temporary local Windows account and open the same Store listing there. If it works, return to the original profile and use Settings > Apps > Installed apps > Microsoft Store > Advanced options: try Repair first, then Reset. Re-add the Store account afterward.
If it also crashes in the new account, perform a clean boot and test again; that rules out security, overlay, and shell software interfering with WinStore.App.exe. Then run DISM /Online /Cleanup-Image /RestoreHealth, followed by sfc /scannow, and install all Windows and Microsoft Store app updates.
Keep the matching Application Error event and exact Store package version. If the crash remains in a clean boot and new profile, send those details through Feedback Hub or Microsoft Support; that points away from account state and toward the current Store/Windows build.
I have a similar error, except with Explorer. Started a few months back, when I installed Windows 25H2 upgrade.
Edition Windows 11 Pro for Workstations
Version 25H2
Installed on 2/10/2025
OS build 26200.8875
Experience Windows Feature Experience Pack 1000.26100.334.0
I've run the dism cmds, cleared caches, installed appxpackages, removed drivers, etc. Mine crashes about every 10 minutes or so; when it starts acting up it can be non-stop until I Ctrl+Shift+Esc to run a new explorer.
Error
Faulting application name: Explorer.EXE, version: 10.0.26100.8875, time stamp: 0x0bebf481
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.26100.8875, time stamp: 0xde7cc7c7
Exception code: 0xc000027b
Fault offset: 0x00000000008f9773
Faulting process id: 0x9E88
Faulting application start time: 0x1DD18646B7EE730
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: cc0ecbb1-0f7e-47e9-b02d-fa920161509c
Faulting package full name:
Faulting package-relative application ID: