Forum Discussion
Solved
Microsoft family sign in not sending authentication code
Recently my son's PC has been prompting for him to sign in to microsoft family sign in again. Without this he cannot access teams, local outlook or the xbox app.
When he enters his pin, it tells him that this is sensitive info, and he will need to verify via a code sent to his outlook email. Note that the verification settings for his account actually point to my email. Now obviously this is a ridiculous requirement; it is asking him to read a code from his email to verify logging into his email.
However, I am able to log into his email via a browser, but the problem is the code is never sent. There are no alternative options to log in provided, and I am completely stuck. I tried removing family security for him but this did not work; I can turn off the pop ups on the PC but he will be unable to access his xbox or teams until I can log him in.
I was just having a similar problem. My son would try to login with his @outlook account and Windows demanded a code from the outlook email, but it never appeared. I went to a browser in my profile, logged in to his MS profile on the web, went to "Security" settings, and hit "Manage how I sign in." I saw that it was configured to send a code to my email. (I should note that I never got the codes in my email either) I removed that method from his profile, and Windows now prompted for the password rather than email code that never appeared.
You could setup codes to a phone as well I suppose. My son doesn't have one, so I didn't do that. 😉
I was just having a similar problem. My son would try to login with his @outlook account and Windows demanded a code from the outlook email, but it never appeared. I went to a browser in my profile, logged in to his MS profile on the web, went to "Security" settings, and hit "Manage how I sign in." I saw that it was configured to send a code to my email. (I should note that I never got the codes in my email either) I removed that method from his profile, and Windows now prompted for the password rather than email code that never appeared.
You could setup codes to a phone as well I suppose. My son doesn't have one, so I didn't do that. 😉
Amazing, this worked, thank you so much! Bizzare bug!
I am also facing same problem, it was working early.. Any solution
There might be a temporary delay or problem with Microsoft's email servers, which are responsible for sending verification codes.
Well it's been several days and I still haven't got the code. In addition it really shouldn't be verifying his email account... with his own email account! The actual back up details are my personal email, and it doesn't send the code there either
