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Wanda__M's avatar
Wanda__M
Copper Contributor
Aug 28, 2023

KB5028254 Update not working

Good day,

since some time Windows 11 reports that the update KB5028254 can not be installed.

The installation always stops at 25%.

The solutions I have found on the Internet also do not solve the problem and seem to have their own problems.

I've tried to run "DISM /Online /Cleanup-Image /RestoreHealth" in the terminal (with administrator rights), but nothing happens, even after waiting a few hours (!):

 

I also tried to manually download and install the corresponding update from the update catalog, but again there seems to be no progress (after about 25%):

 

I don't know what to do. Please help me!

 

With kind regards!

2 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Have you tried Windows Update troubleshooter too?
    Does it show any error message?
    Is there any other pending updates?
  • Anonymous's avatar
    Anonymous
    Evening Wanda!

    Thanks for sharing the concern, I would be happy to help!

    Wondering if you are able to manually install the latest KB update?

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB5029351

    Thanks,

    Shawn

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