Forum Discussion
Install error - 0x800f081f for (KB5016632) 2022-08 Cumulative Update
In my case it was a corrupted user profile left in registry.
To check if that is your problem:
- Open the log file found at "C:\$WINDOWS.~BT\Sources\Panther\setupact.log".
- Search for "Found valid profile but can't get user credentials."
- If there is such message, grab SSID (profile id) mentioned.
- Open registry (Windows key+R, then regedit and press ENTER)
- Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
- Find the SSID mentioned.
Important step: Verify that this is duplicate that needs to be deleted. - Open CMD (Windows key+R, then cmd, select Run as administrator and press ENTER)
- Type "wmic useraccount get name,sid".
- Verify that the above SSID is not in the list (hence not used).
- If the answer is yes, then SSID mentioned in the log needs to be removed from the registry, but before that it would be good to do the backup or create a restore point. To create a restore point press windows key, type "create restore point" (without quotes) and follow the wizard. The same procedure is used for backup, but in that case search for "Windows backup".
- When the above precaution steps are completed it is safe to delete the corrupted SSID.
- Select Registry where the corrupted SSID is selected.
- Press key DEL and confirm removal.
- Finally, run the update again.
- josephwitkinJan 09, 2023Copper Contributor
Interesting, thank you! But...
I have no C:\$WINDOWS.~BT folder - seen this after a Windows version upgrade, but always clean it up. I do have C:\$WINDOWS.~WS which has the rest of your path "Sources\Panther\setupact.log". The log is from June, not recent, has has lots of issues and warnings, but the word "profile" does not appear.
Still having issues updating using Windows Update, but utility WIndows Update Mini-Tool has been successful. Wish there was a way to reset.
Also is SSID the correct term? Same as the term for Wi-Fi network IDs? Seems weird.
Thanks, Joe- BlackhackFeb 01, 2023Copper Contributor
Hi josephwitkin
Also facing the same issue but you can find your SID fromEvent viewer Windows built in app for finding such things.
just go to the windows file explorer and searchMicrosoft-Windows-User Profile Service%4Operational
after that in the event viewer click on the FIND button in the Action tab and then in the search field type SID
you will find your SID number aka SSID.