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udaraso's avatar
udaraso
MCT
Nov 18, 2021
Solved

How to resolve BTHUSB Event ID 7 Issue

After installing the latest updates of Windows 11, my laptop's BT is disappearing 2-3 secs and reappearing. (it is extremally annoying when you are using a Bluetooth mouse) When I checked the event v...
device management
Update management
  • Robin999's avatar
    Robin999
    Dec 06, 2021

    udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html 

Ted_MacDonald's avatar
Ted_MacDonald
Copper Contributor
Dec 26, 2021

Robin999 THANK YOU!!!!  I was fighting with this issue with my desktop about six weeks ago and finally gave up and bought a Logitech mouse with a dongle.  Then the same problem developed with the same model of mouse (a Microsoft bluetooth mouse, ironically enough) on my Dell laptop when I ran a Windows update a few days ago.  I'd tried reinstalling the driver (from Dell's web site), and a Windows reinstall to no avail.

 

Intel's version is newer, and wasn't available when I was troubleshooting the desktop, but it seems to have done the trick on my laptop.  I was thinking I was going to need to replace this mouse as well, as I'm only willing/able to dedicate a certain amount of time to troubleshooting these issues.

 

Thanks again.

 

Ted

Robin999's avatar
Robin999
Copper Contributor
Dec 31, 2021
So pleased to hear that this resolved your issue Ted_MacDonald - it took me a long time working on it (after trying many 'fixes' and even looking at tweaking registry files) and I am glad if it saves others from doing the same. I have also contacted Dell and told them that they should update their advice and update program with this driver.