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udaraso's avatar
udaraso
Copper Contributor
Nov 18, 2021

How to resolve BTHUSB Event ID 7 Issue

After installing the latest updates of Windows 11, my laptop's BT is disappearing 2-3 secs and reappearing. (it is extremally annoying when you are using a Bluetooth mouse) When I checked the event v...
device management
Update management
Robin999's avatar
Robin999
Copper Contributor

udaraso thanks - unfortunately that doesn't help with my situation, where I use the same Bluetooth Keyboard and Mouse with two computers (switching from the USB receiver on the desktop to the Bluetooth on the Laptop). It worked fine with Windows 10 but not Windows 11. I have ended up having to use a separate mouse for the laptop and having to use the laptop's built-in keyboard, which is not ideal for my setup (it is docked on a stand). Should be possible to just update the driver to stop this happening (or I may try to roll back the Intel Wireless Bluetooth driver to a version that worked such as v21.110.0.3).

udaraso's avatar
udaraso
Copper Contributor
Dec 06, 2021
Robin999 I also use my wireless mouse in two laptops (Lenovo & Dell). Both running in Win 11. But, I'm facing the issue only in the Dell Laptop. So, I connected the mouse to Dell laptop from the receiver and Lenovo directly. Hope you are using a Logitech mouse which having FLOW feature.
  • Robin999's avatar
    Robin999
    Copper Contributor
    Dec 06, 2021
    udaraso actually I use a Dell Mouse (WM527) and Keyboard, but the FLOW feature you mention sounds very interesting - does it work as well as Logitech say? Can you really copy and paste across devices and not have to click a switch to change device?
    • Robin999's avatar
      Robin999
      Copper Contributor
      Dec 06, 2021

      udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html 

      • Ted_MacDonald's avatar
        Ted_MacDonald
        Copper Contributor
        Dec 26, 2021

        Robin999 THANK YOU!!!!  I was fighting with this issue with my desktop about six weeks ago and finally gave up and bought a Logitech mouse with a dongle.  Then the same problem developed with the same model of mouse (a Microsoft bluetooth mouse, ironically enough) on my Dell laptop when I ran a Windows update a few days ago.  I'd tried reinstalling the driver (from Dell's web site), and a Windows reinstall to no avail.

         

        Intel's version is newer, and wasn't available when I was troubleshooting the desktop, but it seems to have done the trick on my laptop.  I was thinking I was going to need to replace this mouse as well, as I'm only willing/able to dedicate a certain amount of time to troubleshooting these issues.

         

        Thanks again.

         

        Ted

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