Forum Discussion
How to Fix iPhone Stuck on support.apple.com/iphone/restore on a Windows PC?
Hey, I ran into the same issue a while ago — that screen usually means your iPhone has entered recovery mode, often after a crash or failed update.
If you're on Windows, here are a few things you can try:
Make sure you have the latest version of iTunes installed (or use Finder on macOS Catalina or later).
Connect your iPhone to your PC using a USB cable.
iTunes should detect that your iPhone is in recovery mode and prompt you with options to Update or Restore.
Try Update first — it will reinstall iOS without erasing your data.
If that doesn’t work, you might have to use Restore, but that will erase the device and reinstall the system.
Also, make sure your cable and USB port are working properly — sometimes connection issues can mess up the process.
Hope this helps and good luck — I know how frustrating that screen can be! Also you can https://www.youtube.com/watch?v=4Lo63BiGDYM&t=2s to see how to fix the issue step-by-step.