Get Help app shows " There was a problem reaching the app"

Whenever I open the Get Help app, I always see the following message:

“There was a problem reaching the apps.”

An image of an animal biting a cable is also displayed. When I first saw this image, I thought the problem might be related to my network connection, possibly a damaged LAN cable or another network-related issue.

To rule out a cable problem, I replaced my existing network cable with a new, good-quality Cat6 Ethernet cable and connected it directly to my computer. However, the same problem still occurs.

I then tried the following troubleshooting steps:

1. I downloaded the latest version of Windows 11 Pro from your official website onto a USB flash drive.
2. I use a Gen 4 NVMe SSD exclusively for Windows. I completely formatted the SSD and performed a completely fresh installation of Windows 11 Pro using the USB flash drive.
3. After completing the fresh Windows installation, I opened the Get Help app again to check whether the problem had been resolved. Unfortunately, the same “There was a problem reaching the apps” message appeared again.
4. I then tried another method. I went to the Windows 11 download page on your official website and selected the third option to download the Windows 11 ISO file.
5. After downloading the ISO file, I used it to update Windows. Once the update was completed, I opened the Get Help app and checked again.

Unfortunately, the same problem still occurs even after performing both a completely fresh Windows installation and a Windows update using the ISO file.

I would appreciate your help in identifying the actual cause of this problem and providing a permanent solution.