Forum Discussion

Copper Contributor

Nov 08, 2023

Forgot Windows 11 password and security questions

My Windows 10 laptop was upgraded to Windows 11 a few days ago. The upgrade process was completed smoothly and no error pops up. However, when the device restarts, the new Windows 11 refuses to acce...

device management

security

AZKmoris335

Copper Contributor

Nov 09, 2023

KapilArya Does the reset remove my files from the computer? Thanks

KapilArya

MVP

Nov 09, 2023

Yup.

AZKmoris335
Copper Contributor
Nov 09, 2023
KapilArya This could be an issue as I have a couple of important files on desktop. I will consider factory reset if no other solution was working.

Thanks
- Kimlly
  Copper Contributor
  Nov 15, 2023
  If you factory reset the computer, the files saved on the desktop will also be deleted. Anything saved on the computer will be deleted, no intervention. Try the methods or software I mentioned above, at least they won't cause you to lose any files.