Forum Discussion
AZKmoris335
Nov 08, 2023Copper Contributor
Forgot Windows 11 password and security questions
My Windows 10 laptop was upgraded to Windows 11 a few days ago. The upgrade process was completed smoothly and no error pops up. However, when the device restarts, the new Windows 11 refuses to acce...
KapilArya
Nov 08, 2023MVP
If you're on Microsoft account, you can try resetting your Microsoft account email ID password online using other device, and then login with new password on your primary device.
If you're on local account, you could use password reset disk if you created it earlier in advance:
If you're on local account, and you don't have password reset disk, forgot security questions and password, you need to reset your system.
- AZKmoris335Nov 09, 2023Copper Contributor
KapilArya Does the reset remove my files from the computer? Thanks
- KapilAryaNov 09, 2023MVPYup.
- AZKmoris335Nov 09, 2023Copper Contributor
KapilArya This could be an issue as I have a couple of important files on desktop. I will consider factory reset if no other solution was working.
Thanks