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NicholasBell
Copper Contributor
Jul 03, 2024

Fingerprint not being accepted on UAC prompt

I have Windows 11 Pro 23H2 with all the latest updates. I use a Dell XPS laptop which has a fingerprint sensor. I am the only user of this laptop and I use my own user account which is a Microsoft account and I have set it as an admin account. The finger print sensor is working decently enough. 

 

I set it to: 'Prompt for credentials on the secure desktop'. So now, if I want to run any unknown exe file, or even make any changes to the Windows settings etc., I have to enter my PIN or Microsoft account password, or scan my fingerprint.

But the issue I am facing is, though it gives me an option to scan my fingerprint, after doing so it says 'username or password is incorrect'. Everytime I have to enter the PIN. I wish I could share the screenshot, but it does not allow me to do that for the UAC prompt. On the UAC prompt, when I click on the fingerprint option, the 'Yes/No' buttons at the bottom change to only 'No'.

Why is this happening? Please help me. Thanks.
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