Facial recognition (Windows Hello) This option is currently unavailable

Because both face recognition and a fingerprint reader are unavailable, the common point is probably Windows Hello configuration, Enhanced sign-in security, or drivers rather than two failed sensors. First confirm Windows Hello PIN can be configured under Settings > Accounts > Sign-in options. Then install Dell BIOS and chipset updates plus the manufacturers’ Windows Hello drivers; a generic camera driver can provide video while omitting extensions Hello needs. In Device Manager, verify the camera’s infrared component and fingerprint reader appear without errors under Cameras and Biometric devices. On Windows 11 24H2 or later, check Additional settings for Enhanced sign-in security: external devices that are not ESS-compatible require it to be turned off, which removes existing ESS credentials and requires reprovisioning. If permitted, remove each nonworking enrollment, uninstall its device, restart, and enroll again. If the options remain unavailable, report whether the PC is organization-managed and any Device Manager error code.