Forum Discussion

frederick_hope's avatar
frederick_hope
Brass Contributor
Mar 18, 2023

Double-clicking Outlook system tray icons no longer restores the app since Moment 2 update

Since the lastest release, if I double-click my Outlook mail icon in the system tray, it does not bring Outlook to focus. It simply makes the icon flash in the task bar. Also, the system tray icons ...
Application Management
Features
F3rnando's avatar
F3rnando
Copper Contributor
Mar 22, 2023

frederick_hope You can go to file, options, advance and untick the "show Apps in Outlook" That will make your Outlook view back to "classic" and also double click in the system tray.

Unfortunately I have to start working with Apps so I hope MS fix that behavior asap.

  • mattmcspirit's avatar
    mattmcspirit
    Copper Contributor
    Mar 29, 2023
    Hey - I'm running Version 2208 Build 16.0.15601.20540, and don't see any option for "Show Apps in Outlook" - my view looks like the standard/default from previous releases. Nonetheless, double-clicking in the system tray doesn't bring up Outlook as the active window, but right-clicking and selecting "Open Outlook" does...

    However, if I have no active windows showing, and double-click the system tray icon, it opens fine.

    Strange!
    • frederick_hope's avatar
      frederick_hope
      Brass Contributor
      Mar 29, 2023

      mattmcspirit this is where the option is:

       

      However, as stated in my earlier comment. It did not fix the problem for me. Your workaround of right-clicking the tray icon then clicking 'Open Outlook' does work however, but it's probably no quicker for me to do than just double-clicking the tray icon, then the taskbar icon. In my case with multiple inboxes, the 'Open Outlook' option contains sub-menu options that I also have to click, so it's a bit slow.

      • mattmcspirit's avatar
        mattmcspirit
        Copper Contributor
        Mar 29, 2023

        frederick_hope Thank you - yep, confirmed, I don't have the option, could be IT haven't rolled out the latest Office update to us yet, or have disabled that functionality with a policy.

         

        On a related note, have you seen Snipping Tool display similar behavior? When I take a rectangular snip, it always used to put the resultant snip as the active window, ready for editing/saving etc. Now however, the icon on the taskbar just flashes, (just like Outlook does when you double-click the system tray) and you have to then click on the taskbar icon to see your resultant snip. More clicks....

         

        Wasn't sure if the two are linked, but reading the reviews here, it seems the latest update to the Snipping Tool broke things, so may just be a coincidence! (https://apps.microsoft.com/store/detail/snipping-tool/9MZ95KL8MR0L?hl=en-us&gl=us)

  • frederick_hope's avatar
    frederick_hope
    Brass Contributor
    Mar 22, 2023

    Thanks mate, that is a good workaround actually!

     

    EDIT: It worked the first time, but now it is playing up again with the same issue :sad:
    Thanks anyways!

    • talimq's avatar
      talimq
      Copper Contributor
      Mar 22, 2023
      Thank you both, but it still doesn't work. Outlook is maximized but keeps behind all other windows.