Forum Discussion
Documents folder is suddenly empty after a BSOD.
Documents folder is suddenly empty after a black screen of death. I forced shutdown by pressing the power button on the back of my PC. When I logged back in it seems that my entire documents folder was empty.
What's more is it said that the new path for the documents folder was users > [MY USERNAME] > downloads > documents. Documents folder disappeared from my quick access and when I attempted to restore to defaults through properties it said this file location did not exist.
Properties indicate there are files and folders there but otherwise completely empty. Is this common and can I recover them it?
Thank you.
Hey Jonat2
It sounds like the crash may have caused some issues with your user profile, which can sometimes move or hide folders like Documents. First, try going to C:\Users\[Your Username]\Downloads\Documents to see if your files ended up there. Windows might have redirected your Documents folder to Downloads after the crash. If that doesn’t work, right-click the Documents folder (where it should be), select Properties, and go to the Location tab. From there, try clicking Restore Default to reset the folder path. If you get an error saying the location doesn’t exist, you can manually enter the correct path: C:\Users\[Your Username]\Documents. It’s also worth checking if any files are hidden by going to View in File Explorer and selecting Hidden items. If you still can’t find your files, try using System Restore to roll back your system to a point before the crash. Just search for System Restore in the Start menu and follow the steps. If you’re using OneDrive or another cloud service, check if your files were synced there. If all else fails, you could try a data recovery tool to scan for lost files.
