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dj0ker's avatar
dj0ker
Copper Contributor
Feb 26, 2026

DESIGNER only mkes 1 design not 4

I use ms ai image designer to make images and i makew ai videos ,, but for a week now it only makes 1 image not 4,, and it doesnt follow the propsat as per usual,. and it makes images in 3:2 not 16:9. I updateed my subscription for this tool and depend onm it..  SO please help me fix this

9 Replies

  • dj0ker's avatar
    dj0ker
    Copper Contributor

    STILL NOT WORKING:.  been in contact with MS support liek |5-20 times.. they promise to caLL ME 2 TIMES NEVER CALL.. AFETR 5 WEEKs they finally call me backk to tell me!" contact designer in app, or post in community or contact them on x... ETC:: i have done it aløl! DESIGNER TEAM DOES NTO ANSWER!! noty on instagram, linkedin, x,. SO thsi app id USELESS!!   i evene tried to cancel adn asked for a refufn of officew 365,.. BUT afetr 2 weesdk still no answer here.. SI o advice.. switch to APPLE!   they do give support.-.-  the phonecall was bascilyh to tell me" we are the wrong people to give suport on tgeh designe! so why did you call me and why did your suppprt scehdulde the call?? MIRCOSOFT is poor support.. im goving to apple no.. 

  • cfandrews's avatar
    cfandrews
    Copper Contributor

    Same issue for about a week.  Has anyone replied from Microsoft to fix this?  It has become useless. I upgraded subscription and will cancel if MS Designer does not work even with 'credits.' 

    • dj0ker's avatar
      dj0ker
      Copper Contributor

      i have contecde MS for oiver 2 weeks.. zero help.. useless support..   im abotu to switvh to 'apple by now..;)

  • JoyceR's avatar
    JoyceR
    Copper Contributor

    I am having the same issue. It started the day after I upgraded to Premium in fact! I only get one image of much poorer quality than before. This is very frustrating as Designer is my favorite generator. I belong to an international AI prompt writing group and everyone has this same problem. I have been told it is an MS. server problem. I have even contacted Ms support and had the agent access my computer. He referred me here. Please provide a solution and honest answer. Thank you

  • KADBOwl's avatar
    KADBOwl
    Copper Contributor

    I am also finding this change frustrating as I would typically use the four images produced.  I also find that the one image is nothing like the quality and detail previously provided with dull and uninspiring pictures being produced - I don't use for producing videos so can't comment on this change.

    • DKJUSN1961's avatar
      DKJUSN1961
      Copper Contributor

      This also happened to me a week ago and it remains unchanged. I do laser engraving and need to create images for my work. I'm very disappointed in this program which I have raved about in the past. I canceled my account and will go with another AI generator.

  • delaneys7576's avatar
    delaneys7576
    Copper Contributor

    I am also having this same issue for a several days now. Something must have changed where it is doing this.

     

  • Rantana's avatar
    Rantana
    Copper Contributor

    Ensure you're selecting the correct aspect ratio (16:9) in the prompt or settings before generating images.

    • dj0ker's avatar
      dj0ker
      Copper Contributor

      I always do.. have used this ai fo 1,5 years now