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au_rattakrit's avatar
au_rattakrit
Copper Contributor
Jan 27, 2026

Can't sign in (Windows 11)

I can't sign in to my PC and laptop after receiving a "Windows Hello" notification and clicking to open it. It asked me to set a PIN, but when I tried, an error message appeared. At that moment, I thought nothing had happened, so I continued working on my PC. However, after it went to sleep and woke up again, I haven't been able to sign in since (see details in the video).

 

It's even worse. I thought I had entered the wrong PIN, so I tried again on my laptop (with the same Microsoft ID). There was also a "Windows Hello" notification, so I entered the PIN again, and it showed the same error as on my PC. Now I can't sign in to my laptop either.

 

PS. My PC and my laptop do not support Windows Hello; they don't have a fingerprint reader or facial recognition webcam.

 

Here the Video about the problem 

https://1drv.ms/v/c/cb581ba5e2939bfd/IQCZ8JilQP4ZRIlBWEzypj1kAQFsxqFIRvIm9kMFTKtrZpE

 

security

2 Replies

  • TannerOakridge's avatar
    TannerOakridge
    Iron Contributor
    Jan 31, 2026

    Safe Mode disables Windows Hello and other sign-in options, allowing you to log in and fix the settings.

  • Quincos's avatar
    Quincos
    Iron Contributor
    Jan 29, 2026

    Sometimes, a simple restart can reset temporary issues. Force restart your PC by holding the power button, then attempt to sign in again with your password or PIN if available.

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