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Neptune48's avatar
Neptune48
Copper Contributor
Jul 13, 2023

Can't set up One Drive

I'm trying to set up a One Drive backup. The online instructions say to launch the app and click the 'OneDrive Help and Settings' icon (gear wheel). I launch One Drive and I get a File Explorer screen, which has no 'One Drive Help and Settings' icon.

I have paid for extra storage space, but I can't seem to access it. I MUST back up my hard drives while they are still healthy. Last time my hard drives failed (both primary and backup were corrupted at the same time!) it cost me almost $2000 to recover my data. Please help

Thanks.

 

Neptune48

  • Ehsan_G's avatar
    Ehsan_G
    Copper Contributor

    Neptune48 

    Hello Neptune!

     

    Thanks for sharing your problem, it would be my pleasure to help you!

     

    Note

    If you are using Windows 10 or 11, The same method works, But just in case you are using older version... let me know and i do my best.

     

    Solution

    When you click OneDrive It thinks you want to see your already synced files, But its not what you want. So To fix this, click the action icon under in your taskbar and find the OneDrive icon ( In case it was not there, In search box of your Windows... Search for OneDrive and make sure its running ) Once you clicked it , a small white ( or dark depending on your current theme ) screen must appear, Once the screen loaded follow the instructions for backup. ( OneDrive Might ask you for a password to re-login )

     

    Tip

    If the OneDrive screen didn't appear and the same File Explorer opened after clicking, try right clicking on the icon, And finding the Settings or Open button ( Most likely the settings one is what you need )

     

    If there's anything else, feel free to reply. 

    Thanks

     

    Ehsan G.

    • Neptune48's avatar
      Neptune48
      Copper Contributor

      Ehsan_G 

      Ehsan,

      Thank you very much for taking the time to answer me.  I apologize for the delay in responding to you.  

       

      I think I have it working—sort of.  But the only thing I can sync up to the cloud is the OneDrive folder in my personal Users section.  It is much too small to load the entire 128 GB in my external drive, which is what I want to back up to the cloud.  I even installed CBackup, but it is the same.  It won't allow me to access the external drive to create an automatic backup.  I'm really getting frustrated at this point.  I've worked with computers since 1969, and I can't understand why these people insist on making a simple task so convoluted and difficult.

      Regards,

      Bruce

      • Neptune48's avatar
        Neptune48
        Copper Contributor

        Neptune48 

        To amply a but further, and to express my total confusion, the beast is offering to back up my documents, pictures and screen shots.  NOWHERE can I find a way to sync an external drive.

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