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ngeorgopoulos's avatar
ngeorgopoulos
Copper Contributor
Sep 28, 2023

Brightness dims after user login upon KB5030310 installation on a PC with AMD Radeon RX550/550Series

Hi everyone, I would like to report an issue after installing KB5030310 (OS Build 22621.2361) available at https://support.microsoft.com/en-au/topic/september-26-2023-kb5030310-os-build-22621-2361-p...
Update management
  • luiz_ng's avatar
    luiz_ng
    Nov 26, 2023
    I found a temporary solution! Just turn on the HDR then set the "SDR content brightness" slider to minimum, turn off HDR and voila, no more need sleep to have normal brightness. I'm now on 23H2 with RX560.
oceanofgadgets9028's avatar
oceanofgadgets9028
Brass Contributor
Oct 27, 2023
It's clear that the installation of KB5030310 (OS Build 22621.2361) has caused a significant problem with the brightness on your PC, particularly when using an AMD Radeon RX550/550 Series graphics card. Your detailed information about the driver version (31.0.12027.9001) and the temporary workaround you've attempted by uninstalling and then experiencing the issue again upon automatic driver reinstallation is very helpful for others facing the same problem.

It's reassuring to hear that uninstalling the Windows update has resolved the issue for now, but it's certainly not an ideal long-term solution. Your call for an update fix from either Windows 11 or AMD is valid, and we hope that a solution will be provided soon to rectify this inconvenience. Such problems can be frustrating, especially when it impacts the user experience.

Your report will hopefully contribute to raising awareness about this issue and prompt necessary action from the concerned parties. Thanks for sharing your experience and providing this valuable information for the community.
Ron_W399's avatar
Ron_W399
Copper Contributor
Nov 08, 2023
Well AMD released a new drive 23.11,1 which I installed last week. Now two days ago Win11 23H2 got pushed to my PC and various restarts and typical shutdowns and startup all prove the issue still remains (screen dimming on start after it completes the boot process).
This is a FYI base on current software available at this time.
  • officethaslwanterat's avatar
    officethaslwanterat
    Copper Contributor
    Nov 15, 2023

    Same here. With me the problem started with the KB5032190 Windows update. Since on the same computer Linux works flawlessly, it is obviously a Windows-problem.

    Problem description: the screen dims a few seconds after Windows has started. The only way to still work with the computer is to active HDR-display (with its ghastly bright light). The other option that seems to work at the moment: start windows -> go into "Sleep" mode -> wake computer up -> Display working as normal.

    My system details:
    Windows Edition: Win 11 EducationN (64 bit)
    Windows Version: 22H2
    Grafics Card: Radeon RX 570
    AMD-Adrenalin: 23.19.05.01-231017a
    Last cumulative Windows 11 Update: KB5032190

    Neither updates to the graphics card, or the device-driver, have made a difference. For me also re-booting, and turning the monitor on/off have not helped. Very frustrating.

    • Ron_W399's avatar
      Ron_W399
      Copper Contributor
      Nov 15, 2023
      Turn you display off and back on after its booted. The display restarts and stays at the bright setting you had. What I'd been doing or don't turn it on until a while waiting for the computer to fully boot then turn on the display. Both work for me.

      On another note, I install the Nov Windows Updates for Win 11 yesterday. Not change in this issue. I have seen no acknowledgement of it by Microsoft.

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