Forum Discussion
Bose QC Ultra Keeps Disconnecting from My ThinkPad X1 Carbon
Hello!
I’ve been using my Bose QC Ultra headphones for a couple of months now. But in the last couple of weeks, I’ve been facing a weird disconnection issue with my laptop (Lenovo ThinkPad X1 Carbon running Windows 11 Pro).
Most of the time when I power on both my laptop and headphones, they fail to establish a stable connection. They just keep connecting and immediately disconnecting, until I manually click the Connect button.
Has anyone else faced this? Any idea how to fix it?
Things I’ve already tried:
- Hard reset the headphones
- Disabled multi-point connection
- Removed all paired devices (both laptop and headphones)
- Uninstalled the Bose app from my phone
- Uninstalled and reinstalled Bluetooth driver on my laptop
- Installed the latest drivers, BIOS update from Lenovo’s website, and all Windows updates
I’m out of ideas here. Any help would be appreciated!
Update:
I was wrong! The issue wasn’t caused by the app. It resurfaced after 2 weeks, and after spending 4 hours of troubleshooting, I finally found a solution.
Go to Settings → Bluetooth & devices → More devices and printer settings. Then right-click on the headphones, select Properties and go to the Services tab, and uncheck the "Serial port (SPP) 'SPPS De'" service(s).
I’m not sure what this service does, but all headphone features and OS integrations still work after disabling it.
----
The culprit was the Bose app! I removed "Nearby Devices" permission from the app and force-stopped it. Since then, my headphones have been working as normal with no connection issues. Even after restarting my phone, everything is stable.
1 Reply
Update:
I was wrong! The issue wasn’t caused by the app. It resurfaced after 2 weeks, and after spending 4 hours of troubleshooting, I finally found a solution.
Go to Settings → Bluetooth & devices → More devices and printer settings. Then right-click on the headphones, select Properties and go to the Services tab, and uncheck the "Serial port (SPP) 'SPPS De'" service(s).
I’m not sure what this service does, but all headphone features and OS integrations still work after disabling it.
----
The culprit was the Bose app! I removed "Nearby Devices" permission from the app and force-stopped it. Since then, my headphones have been working as normal with no connection issues. Even after restarting my phone, everything is stable.