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joaohenriquem's avatar
joaohenriquem
Copper Contributor
Sep 26, 2023

All downloads performed, by any browser, have viruses Possible error in Microsoft documentation

Hello,

 

I encountered the following issue: every download I attempted through any web browser was showing a virus detected message, even though I had Kaspersky Endpoint Security as my antivirus, and it was up to date.

 

I followed all the procedures in the following link support.microsoft.com  /en-us/topic/information-about-the-attachment-manager-in-microsoft-windows-c48a4dcd-8de5-2af5-ee9b-cd795ae42738, but

I did not succeed in resolving the issue.

 

In an attempt to solve the problem, I created the following registry key:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments

 

This resolved the issue by changing the value of "ScanWithAntiVirus" to 1.

The procedure in the link suggests changing the key in:

 

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments

 

However, this did not resolve the problem.

I wanted to raise this issue to help others who may encounter the same problem in the future.

  • Thanks for sharing!

    What type of file was this?
    • joaohenriquem's avatar
      joaohenriquem
      Copper Contributor

      Deleted 

      Any file I wanted to download was showing this error .doc .jpeg .exe

      Changing this registry key allowed me to download

      • Deleted's avatar
        Deleted
        Interesting, what happens when you disable your 3rd party antivirus? Same issue? Did you report this isuse? Is there anyway I could test these on myend?

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