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After updating to Windows 11, the laptop boots into an endless black screen loop.
After installing the Windows 11 update and restarting, the Alienware laptop displays a completely blank screen (total blackout) at startup, with only the keyboard indicator lights active. After a period of time, the computer automatically restarts and enters an infinite loop of black screen, unable to bring up any interface (including Startup Repair, Safe Mode, etc.).
2 Replies
If you can get ctrl-alt-delete to work, start task manager and try stopping and restarting explorer.exe. I had a similar problem and this eventually returned my desktop and I was able uninstall the problematic update.
Force shutdown your laptop 3 times during startup (power off as soon as the Windows logo appears) to trigger Automatic Repair. When the "Automatic Repair" screen appears, select Advanced options > Troubleshoot > Advanced options > Startup Settings > Restart. After restart, press 4 or F4 to boot into Safe Mode.
