Forum Discussion
Windows Update something Went Wrong. Try to reopen Settings later.
Hello,
My windows Update service is not working. On the update page, it's showing "Something Went Wrong, Try to open the setting later."
And some of my services are not starting when it's required, I had to run manually.
I even tried the Windows Media creation tool but unfortunately not useful.
Windows Tech Support tried 4 times with the same procedure, they could not able to find the issue.
Can some help me to solve this?...
Thank you.
6 Replies
Resetting or updating the Root Certs from Microsoft does not fix the problem. I have tested two options that definitely fix the problem.
Install a clean copy of windows to a spare drive then export the root certs from that image and then import them to the copy of Windows that can't sign on. This fixes a host of problems including windows update and "Sign on with a Microsoft account".
- Hi,
You can try resetting your PC (without losing your files), from Windows settingsResetting or updating the Root Certs from Microsoft does not fix the problem. I have tested two options that definitely fix the problem.
Install a clean copy of windows to a spare drive then export the root certs from that image and then import them to the copy of Windows that can't sign on. This fixes a host of problems including windows update and "Sign on with a Microsoft account".
I did reset my PC. Resetting Windows will not update your root certificates. This is a common recommendation that never fixes a root certificate problem. A clean install of windows will fix the problem but it isn't necessary. Someone suggested that this command might update the certs but I haven't given it a try. I need to restore an OS image with the problem and test.
This is definitely worth a try.
https://www.powershellgallery.com/packages/UpdateRootCertificates/
I tested the UpdateRootCertificates and it does not fix the problem. Back up your current root certs by exporting them to a file with Certmgr.msc. Export your root certs from a working PC then import them to the PC that can't authenticate to Microsoft servers.
This message is becoming more prevalent and can be caused by multiple conditions on your PC. Most recommendations end with resetting windows which probably won't work. Reinstalling windows will fix the problem but it is not necessary.
My theory:
The root cause is your root certificates are wrong or expired. There is a catch 22 where windows update is supposed to keep the certs up to date but it can't because your pc cannot authenticate so windows update doesn't update your pc. Microsoft should fix this!
Windows reset won't fix the certs because it keeps all of your settings unless you perform a clean install. You can use certmgr.msc to manage the root certs. I solved the problem by downloading windows 10 then installing it on a spare drive. Export the root certs to a file from the new install, Export the root certs on the copy of windows with the problem for some insurance, Import the new certs from the new install of windows to the original copy that can't authenticate. You could also copy certs from a working PC.
It would be more precise to examine your certs to try to find the expired or incorrect cert that is used by Windows for the authentication. Since you don't know which cert to replace, it will be a crap shoot.
Netmon can be used to capture the network traffic between the WAAHOST process on your PC to Microsoft. It will confirm that traffic stops right after digital certificates are exchanged with the Microsoft servers. When authentication is successful, there is a lot more traffic,
