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stfromli's avatar
stfromli
Copper Contributor
Jan 01, 2018

Windows 10, update 1709 - unable to install due to WSS being on my laptop. Trouble is it's not there

Simply put, I'm unable to update because it thinks WSS is installed on my laptop. It isn't. How do I resolve it, it's not letting me install the update due to the message I'm seeing.  I checked the installed apps list but WSS isn't listed.

 

Any help is truly appreciated.

 

  • Remove the SharePoint app from your computer. the install. After update then install share point again.

    • stfromli's avatar
      stfromli
      Copper Contributor

      Thanks for your recommendation.  However, Sharepoint is not and never was installed on this computer. 

      • stfromli's avatar
        stfromli
        Copper Contributor

        Again, the problem seems to be that it THINKS WSS is on the laptop. With my laptop being only 8gb, I never had the memory to install it in the first place, so I never did.

  • Could it be a part of some other application you have installed? From what version are you trying to upgrade?
    • stfromli's avatar
      stfromli
      Copper Contributor
      The previous install was from Microsoft. 1709 was just the next update in line (the creator edition they’ve been advertising. This is part of Microsoft’s automatic update program.
      • Ok, that's a good start! If possible, could you take a screenshot of your add/remove-programs page? That could give us a clue on if there are any other applications that may run SharePoint as a part of the application. You don't have SharePoint installed, but some other application may well run its service. You could also search your registry (search for regedit.exe in the start menu and then use the search-option (Edit -> Find) and search for SharePoint and see if you find any references to it.

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