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Windows 10 Pro stopped updating
Hello. I have a Win10 Pro computer configured as:
Ryzen 7 1800X
ASUS Prime B350A (updated BIOS to 04/2022)
16gb DDR4
Crucial NvME 500gb
Seagate 1tb spinning drive for data
XFX 8gb video card
650W PSU
My issue is that this computer has run just fine, and accepted Windows 10 updates for the past year. A couple weeks ago it stopped on the latest 22H2 update with an error. I want to move this computer to Win 11 anyway, so I installed a Ryzen 5 5600, and booted it up. Normal, routine issues with the CPU change on boot up, but resolved and it booted just fine. With the new CPU, I ran PC Health Check which says this computer is ready to go for Windows 11 now. However, the Windows Settings/Update screen still says its not ready for Win 11. I ran an update cycle, it downloaded a Windows 10 update, but crapped out on the install with the same error as before the CPU update, stating I should try the update later. I waited an hour or so and get the same results. Any ideas on what to look for here? I have not had trouble with other computers moving from Windows 10 to 11. Thanks in advance!
2 Replies
Note the exact Windows Update error code.
Run Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
Run Command Prompt as Administrator: sfc /scannow.
In the same window: DISM /Online /Cleanup-Image /RestoreHealth.
Open Command Prompt as Administrator and stop services:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserverren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.oldnet start wuauserv net start cryptSvc net start bits net start msiserverCheck BIOS settings: enable TPM 2.0 and Secure Boot.
Update motherboard chipset drivers from ASUS support site.
Free at least 20 GB on C: drive.
Try updating via Media Creation Tool for Windows 10 22H2.
After Windows 10 update succeeds, run PC Health Check again for Windows 11 readiness.
Windows 11 requires TPM 2.0 and Secure Boot enabled. Your motherboard (ASUS Prime B350A) doesn’t have a hardware TPM, but it might support firmware TPM via firmware or BIOS settings, or at least secure boot.
