Forum Discussion
The specified user does not have a valid profile pop up
Hello,
This error message keeps popping up on its own:
The same error comes up if I try to open epub files that I used to be able to open easily with an app.
It stays when I restart the computer.
Thanks!
Claire
- Hi, try uninstalling Office app that comes preinstalled in Windows 10
- Any Idea what the root cause of this could be? it randomly happens in both Win 10 and Win 11, Usually resolved by Windows updates, Sometimes comes back.
- 1.Restart the Computer
Sometimes a simple restart can resolve temporary issues with the user profile.
2. Check for Corrupt User Profile
If restarting does not help, you may have a corrupt user profile. You can create a new user profile:
3.Log in as another administrator.
Go to Control Panel > User Accounts > Manage another account.
Click on Add a new user in PC settings and create a new user account.
Reset User Profile
4.If you need to reset the problematic profile:
Log in with a different administrator account.
Open Registry Editor (type regedit in the Run dialog).
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Look for the profile associated with your user. You can identify it by checking the ProfileImagePath.
If you see a .bak extension, right-click on the correct key (the one without .bak), rename it by adding .bak at the end, and then remove .bak from the other key.
If the value is corrupt, you might consider deleting the key (after backing up the registry) and logging back in to create a new profile. - If you're in a corporate or managed environment, reach out to your IT department for assistance. They may have tools or procedures in place to fix profile-related issues.
