Forum Discussion
Shutdown Locks the PC
Turns out the issue is not related to Norton. Uninstalled Norton and installed McAfee. Same issue. Two excel files are attached. 3-25-Event is when shutdown fails. The pattern is when the PC has been on for several hours. Note that after event 50037 the machine goes dead. The second file is 3-26-Event which shows a normal shutdown. In this case I booted up the machine and after two minutes shut it down.
The problem still exists. I have ruled out any other program because I have run tests after booting up and not starting any apps. Problem occurs with both Norton and McAfee security suites and occurs when not connected to the Internet. I have also disabled the firewalls and antivirus features to see if they are the problem; they are not. Problem does not occur if I shutdown within 60 minutes of booting up, but does occur if I shut down after 75 minutes. The event log shows only two informational events between startup and shutdown and the event log for the shutdown process is the same for either case. Are there other logging functions I should be monitoring?
Thanks for any insights.
That is what I would like help in figuring out.
- So what do you think is causing it?
