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Susan Jensen's avatar
Susan Jensen
Copper Contributor
Jun 01, 2020

Quick Assist Login Issue When Giving Assistance

Hi!   I'm running Windows 10 1909 and having an issue with Quick Assist.  It's been working fine on my desktop (Dell Optiplex 3060M), but I cannot get it to connect on my laptop (HP Elitebook 840 G...
R0bLy0ns's avatar
R0bLy0ns
Copper Contributor

Susan Jensen 

 

Did you ever resolve this? I am having the same problem.

Susan Jensen's avatar
Susan Jensen
Copper Contributor
Sep 29, 2020

R0bLy0ns 

Nope - still can't get it to work.  I keep hoping someone will have some ideas.

  • F1HDIT's avatar
    F1HDIT
    Copper Contributor
    Sep 30, 2020

    Susan Jensen  @R0bLy0ns 

    I'll admit I don't have a solution for your QA issue, BUT can offer an alternative.  Hit Win & type Remote Assistance and use that, instead of QA, if it will work for you.  We used to use RA before QA existed.

    • twhippy's avatar
      twhippy
      Copper Contributor
      Feb 15, 2021

      F1HDIT 

      Hello, is there any update to this issue, I seem to be running into the same problem.

      • bobkoure's avatar
        bobkoure
        Copper Contributor
        Mar 31, 2021

        twhippy Testing this, I ran into the same issue on one of my laptops. As best I could tell, the issue was that the laptop did not have an account setup in W10. Go to Settings/Accounts and setup an account. A gmail (or GSuite) account works fine. When I restarted Quick Assist, it worked fine.

        Hoping this helps somebody...

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