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simuuh's avatar
simuuh
Brass Contributor
Nov 26, 2021

Microsoft Store: this app has been blocked due the company policy

Hi everyone

 

In our organisation, we have limited the apps that can be installed via the Microsoft Store. For some time now, users have been receiving an error message:

 

"This app has been blocked due to the company policy".

 

 

However, the app can still be installed.

 

What could be the reason for this? Or where can I start troubleshooting?

 

Windows 10 - Version 21H1 - OS Build 19043.1348
Microsoft Store - Version 22110.1401.17.0

 

"Reset" and "Repair" has had no effect.

  • Hi all - Microsoft has pushed an updated Store Version 22111.1401.1.0 that resolves this issue.
  • lexcyn's avatar
    lexcyn
    Steel Contributor
    Hi all - Microsoft has pushed an updated Store Version 22111.1401.1.0 that resolves this issue.
    • simuuh's avatar
      simuuh
      Brass Contributor

      lexcyn 

       

      Thank you for the hint. Looks resolved with this version:

       

      printscreen from the outgoing post with the new store version

  • I have exactly the same message. Running with the same specs as you as well. The only thing what I have configured in Intune, is that the user only gets the companies private store.
    With an older Store client, we don't get this message.
    • Reza_Ameri's avatar
      Reza_Ameri
      Silver Contributor
      In this case, try create a support ticket and report this issue to the Microsoft.
      • JeroenBurgerhout's avatar
        JeroenBurgerhout
        Iron Contributor
        Already resolved. Change the intune setting back to public and private and then again back to private.
  • lexcyn's avatar
    lexcyn
    Steel Contributor
    Our organization is also seeing this with the update to the new Microsoft Store version. Previously on the older Store, we were not seeing this issue.

    Worth noting like yourself, users can still install the apps that we made available in our store, so it seems this message is in error. We are opening up a Microsoft support case to troubleshoot further.

    Please let me know if you figure it out before I do 🙂
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    How are you manging them?
    Are you using Intune?
    How you set the policy?
    Sometimes it might take some times before the policy get enforced.
    Have you tried restarting the client?
    • simuuh's avatar
      simuuh
      Brass Contributor
      we manage the apps directly in the store. there we have the apps on the whitelist.
      which policy should apply, since the apps are managed directly in the store?
      Regards, simuuh
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        In this case, I would recommend you to contact the Microsoft Support and since this is a cloud service they could help you the best.
        However, as a workaround you may try use AppLocker and create whitelist of trusted app and block the other or create a black list.

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