Forum Discussion

Bucky001's avatar
Bucky001
Copper Contributor
May 05, 2026

KOBO Arc no longer connects to Win 10

Hoping someone can help with this. Been using this Kobo arc for at least 10 years on this computer with no problems.   As of tonight, it no longer connects (last time I connected was only a week a...
MTP USB Device
windows 10
wpdmtp.inf
Braylons's avatar
Braylons
Iron Contributor
May 09, 2026

Open Device Manager (Win + X > Device Manager)

Find your Kobo Arc under Portable Devices or Universal Serial Bus controllers

Right-click on the device with the question mark and select Uninstall device

Disconnect the Kobo Arc

Restart your computer

Reconnect the Kobo Arc and see if Windows attempts to reinstall the driver automatically.

  • Bucky001's avatar
    Bucky001
    Copper Contributor
    May 11, 2026

    Thanks for your comment.  This is the thrid time I've responded but for some reason, my responses don't seem to stick. 

    In any case, I've tried your suggestions everal times an no change.  Windoows discovers the device but adivsed the driver would not load.  

  • Bucky001's avatar
    Bucky001
    Copper Contributor
    May 10, 2026

    Hi.  Thanks for your tip, but I've tried that several times and the result is always the same:  Windows finds the Kobo but I get a message that the driver failed to install.  

  • Bucky001's avatar
    Bucky001
    Copper Contributor
    May 09, 2026

    Thanks for your suggestion but I've tried that about 20 times.  The result is always the same:  I get a message that the device was discovered but the driver could not be loaded.