Forum Discussion
Fix: Unable to log in with Microsoft Account
I own a high-performance PC running on the W11 Pro operating system, which has three user accounts. Two of these accounts are local, while the third one is linked to a Microsoft (outlook.com) account. Recently, when I attempted to switch to the Microsoft account, I encountered a frustrating issue - I could not enter the password correctly. Even using the onscreen keyboard did not help as the characters typed were not appearing in the password field. Despite rebooting the system, the problem persisted.
Interestingly, both local accounts were functioning without any issues. To clarify, no characters were showing up in the password box when I attempted to type. I could only navigate around using the tab key and press enter for options like 'forgot password'.
However, after some troubleshooting, I was able to resolve the issue by selecting the 'forgot password' option. By providing the rescue email address, I successfully completed the steps, canceled out, and was able to log into the MS account.
The system had recently undergone some changes, including the addition of Veracrypt encryption and switching from a wireless to a wired mouse. Apart from these alterations, there were no other significant modifications made.
3 Replies
I'm having a similar issue. Got a new phone and foolishly factory reset my old one to give to a friend before logging into everything.
Trying to log into my outlook account it said my password was incorrect so I selected forgot my password and set up a new one. Once I had done this I attempted to log in with the new password and it said the password was wrong and wouldn't allow me to change it again for 24 hours.
I have just changed it again and the same thing has happened. To avoid spelling it wrong I even copy and pasted it from a notepad but the same issue is happening. I have confirmed it is be by getting a code sent to my secondary email and also a text to my phone number yet it's still not working.
Now as the password has changed I've been locked out of emails in my laptop too which is now requesting the new password but when I type that in (again firstly typing it into a notepad to make sure it is correct) it tells me the new password is wrong and also will not accept any of the previous 2 passwords... I've had this account for just over 17 years and run almost my entire life from it. I desperately need access.
- After some troubleshooting, I clicked on the "Forgot Password" option. I provided my rescue email address and followed the necessary steps. Luckily, this allowed me to successfully reset the password and log into my Microsoft account.
- Try booting into Safe Mode and see if the issue persists. Safe Mode loads only essential drivers and services, which can help determine if the problem is being caused by a third-party software conflict. If you can enter your password in Safe Mode, it might indicate that a background process or service is causing the issue.
