Forum Discussion
Fix: Unable to log in with Microsoft Account
I'm having a similar issue. Got a new phone and foolishly factory reset my old one to give to a friend before logging into everything.
Trying to log into my outlook account it said my password was incorrect so I selected forgot my password and set up a new one. Once I had done this I attempted to log in with the new password and it said the password was wrong and wouldn't allow me to change it again for 24 hours.
I have just changed it again and the same thing has happened. To avoid spelling it wrong I even copy and pasted it from a notepad but the same issue is happening. I have confirmed it is be by getting a code sent to my secondary email and also a text to my phone number yet it's still not working.
Now as the password has changed I've been locked out of emails in my laptop too which is now requesting the new password but when I type that in (again firstly typing it into a notepad to make sure it is correct) it tells me the new password is wrong and also will not accept any of the previous 2 passwords... I've had this account for just over 17 years and run almost my entire life from it. I desperately need access.