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ApolloVN's avatar
ApolloVN
Copper Contributor
Apr 22, 2020

Fingerprint sign-in option disappeared

Hey guys, do you guys know why the fingerprint suddenly disappeared in my sign-in option. It actually didn't disappear until when I got Windows Insider Update build 19603 and 19608. Is it actually a bug in those build? 

insider program
windows 10
Windows 10 Insider

3 Replies

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  • Reza_Ameri-Archived's avatar
    Reza_Ameri-Archived
    Bronze Contributor
    May 03, 2020

    ApolloVN check Device Manager and see what is the status for Fingerprint reader?

    Normally, this is issue with driver.

    Make sure reinstall the driver and also report it through Feedback Hub app.

  • KapilArya's avatar
    KapilArya
    MVP
    May 03, 2020

    Hello,

     

    Try updating fingerprint driver. This is not listed as known issue for those builds. You may also try updating to build 19619 and see if that helps.

     

    Regards.

  • Thomas_BRSwiss's avatar
    Thomas_BRSwiss
    Copper Contributor
    May 01, 2020
    Hey folks, 35 views and no reply! I have the same issue and would like to hear something from a Microsoft professional or technician. Thanks a lot!

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