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TheJuke16
Copper Contributor
Feb 13, 2020

File to run compatibility with Windows XP service pack 2

Hello,

  I'm a first timer here, I just joined.  First, I hope I'm in the right place to get help for a question I have.

Second, I hope my question makes sense the way I'm going to ask it.

On You Tube I watched a video on how to "Reset a Waste Ink Absorber and Counter for an Epson XP-800 printer".

The technician said the file I have to do that task can only be run on Windows XP service pack 2.

My laptop is running Microsoft Edge Windows 10.  The Technician stated if I am running in anything but Windows XP service pack 2, I need to "Set the file in Compatibility Mode with Windows XP service pack 2".

Honestly, this is way over my head and I would like help understanding what I need to do to achieve this.

As I said above, I hope this question makes sense, I am only repeating what the Technician stated in the video.  Is this something that can be answered here in Microsoft Tech Community or should I be elsewhere?  Thank you so much in advance for a reply.  TheJuke16

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