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Brett Watkins's avatar
Brett Watkins
Copper Contributor
Sep 19, 2017

Device Health question

I am based in Sydney and this is at 2AM so needless to say I will be hitting the ZZZ at this time. I have only just made a couple of machines report into OMS to see what info it can provide. I may ge...
Brett Watkins's avatar
Brett Watkins
Copper Contributor

Thanks Matthew. I can definately understand the privacy requirements for something like this. Also I probably should have made my original question around data provided for the "AbnormalShutdownCount" instead of the BSOD kernal crashes. I just imported a couple of devices into my workspace and can see that one has some unexpected shutdowns but I cannot seem to find any info on what caused them. Am I missing a configuration to pull in that data or is this just supposed to provide a count that could indicate an issue on the device?

Matthew Reynolds's avatar
Matthew Reynolds
Icon for Microsoft rankMicrosoft
Oct 01, 2017
We recently added the abnormal shutdown count in addition to the bluescreen count. This could potentially be used by organizations to help quantify trends such as certain device configurations encountering high rates of non-blue-screen abnormal shutdowns, such as black-screen+hard-power-down. Currently we don't include any diagnostic details for these, only the count-- and then only in log search mode (not in any of the default graphs). If we go further down that path... what information about the abnormal shutdowns would be useful to you?
  • Brett Watkins's avatar
    Brett Watkins
    Copper Contributor
    Oct 03, 2017

    Thanks for that reply Matthew. I guess its difficult to provide any further details for an abnormal shutdown other than the count since there is no real diagnotic details available on what causes them. I think the count is probably as best that we can expect. ANd now that I have devices actually showing with BSOD crash details in my console, I can see the differentiation more clearly as previously I had no devices with kernal crashes. Great for the environment but not great for understanding the product entirely.

    Thanks

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