Forum Discussion

Copper Contributor

May 03, 2021

Cant update windows 10 to version 20H2

Hello everybody, Have a few pc's that after trying to update windows 10 from version 1909 to 20H2, via windows updates or using the assistant, after restarting it rollback to previous version (in...

MVP

May 04, 2021

Hello srmpinto,

I believe you need to check upgrade logs. Refer this support article to get them:

https://support.microsoft.com/en-us/topic/log-files-that-are-created-when-you-upgrade-to-a-new-version-of-windows-9ec8aa31-0cc1-a0b2-2d98-e9c6714349b9

Once you got these logs, share them here so that log experts can find out the cause and help you to fix it accordingly.

Hope this helps!

srmpinto
Copper Contributor
May 04, 2021
KapilArya thanks for your answer.

I send the 2 log files that indicates what is the cause of the issue, since upgrade fails, and the installation rollback is initiated.

Thanks!
logs.zip56 KB