Forum Discussion
Blue page says "Your device ran into a problem and needs to restart".
Dear ShashankDahat,
Yes, I do have a USB Boot Drive, and I've tried it several times, but it doesn't work. Here are some screen shoots of what I'm seeing when I reboot the Dell XPS 15 9550. I always get the "Dell Security Manager Screen" before I do anything (IMG - 5122). After I sign in it depends on whether I press down on the PF2 or PF12 key which screen I will get. (IMG - 5131) or (IMG - 5130). If I do nothing after I sign in I get this screen. (IMF - 5127). After that runs I get this screen. (IMF - 5126). When I press any key the whole scenario starts over again. My laptop is out of warranty with Dell and it seems like they are always talking money for help. Do you think I stand a better chance with Microsoft assistance or Dell? Also, do you have the contact information for Microsoft?
Sincerely,
Seems Complicated
If it's your work laptop please give it your admin.
If not then please contact Microsoft because dell doesn't entertain any people out of warranty
(I also wanted but they didn't give so I reverted to Microsoft)
If you don't get any support from there also please follow the below steps but at your own risk~
Now I recommend a windows clean install which would actually delete your apps and accounts but it would keep all our files in a separate folder at C drive namely windows.old (this method rarely fails)
- Now connect your USB drive before starting your computer
- after starting your computer if the password screen opens up enter the password and press F12 You should get the screen like in Img-5131
- It should Show Your USB drive's name there
- By your keyboard's arrow keys please select that key and press that enter key
- It should now load the windows installer
- Click on install now
- select the keyboard language, currency and time zone
- click on next and then click on custom windows install
Now you will have to apply some guess work and some logic too.Your Computer has a 256GB drive out of which the biggest partition should be reserved for your personal use so
- check the biggest partition
- and it's free space (it should be lesser than 232GB but that's just a rough idea and it heavily depends what you stored on your computer)
- That Partition will also be labeled 'primary'
You will get a prompt like this, Click On OK and then On next (if asked for a product key click (I don't have a product key)
It will Now install windows. This Could Take some 5-10 Minutes.It will now restart and then load all the drivers.
Now you will get the OOBE Setup(this one's quite easy but if you need any help kindly contact me, I will reply as soon as possible but be sure to make it an administrator account)
After you created a account, Open file explorer (WIN+E) and then click this PC on the left navigation panel, You will get your Local Disk C drive click on it.
You will get a folder named windows.old open it, you will get a folder named users there
There you will get all your users account you created before re-installing windows 10.
Click on respective user account which you want to access, there you will get main folders like documents,downloads, pictures etc..
Now simple copy pasting work~
Cut the files from the respective folder(CTRL+X to cut) and then paste it in your downloads,desktops where ever you want into your current account.....
And Voilà! Your Files are back
most of the apps you installed can be downloaded from their websites
Also right-click on windows icon on bottom and select device manager
Look for any device with an exclamation mark like this
If it is there download the dell support assistant from here https://www.dell.com/support/contents/en-in/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist and fire it up, then check for drivers~
If followed the above steps correctly your computer would work as before...
I too reinstalled windows 10 through this way last month because of some updates not installed and the installation through windows also failed so I planned the clean install method and now it works just perfectly fine
If you want any help please contact me...I am also available on zoom, Microsoft teams, skype and on discord please privately message through click on my profile if you want to get help that way or here it is also good...
I tried to help you to m full extend.. If it doesn't work please go to a nearby dell store because remotely helping isn't always the most effective way
BTW, here the Microsoft support link, you can chat with them directly https://support.microsoft.com/en-in/contactus/
be sure to describe exactly what happens
I hope your computer gets repaired ASAP, I know that feeling when your computer doesn't work
Thank You
Have a Great day
Shashank Dahat~
- Thank you so much, Shashank. I will let you know what happens. Again, thank you!
Thank You,
Fred SurkampFred_Surkamp_LeroyBoym Did You Clearly Understand Everything?
Your Most Welcome Fred! Just Hope For The Best 🙂
ShashankDahat , @ links to members
Shashank,
I can't remember if I replied to your email, but I want to make sure that I give you thanks and praise for reaching out and helping someone who has little knowledge of restoring or analyzing the problems that can be associated with Windows 10 updates. In my own opinion, I think Microsoft should do more testing and take ownership of the problems they can create by releasing an update before it's stable on all devices and systems across the board. That being said after I couldn't get my Repair USB Recovery Drive to work via the System Settings panel (F12) I was able to finally connect through the same panel to the Dell OS Recovery system. Once I was able to connect via ethernet connection ( a must) I was able to download my personal files to their server and reinstall a new Windows 10 System. The whole process was quite impressive the way Dell had it set up. The steps included checking for updates from Microsoft, Dell, and then a download of the personal files they downloaded, and the final step was to do a system check of hardware and software to make sure everything was set to go. And the kicker was is that I was out of warranty, but they still offered this service. It would seem to me that Microsoft could offer the same type of customer service that Dell offered me.
Don't get me wrong I'm hanging on to your last message that contained the steps that were successful to you. I'm sure there may come (another) time when I may need them.
I can't thank you enough for your helpful assistance and persistent instructions on the ways to recover a corrupted or unfixable system through the standard methods Microsoft offers. You deserve a "Man of the Day" badge for helping someone you didn't even know. That in itself taught me a lot of things. More than instructions on how to fix a system, but how to help someone in need without expecting anything in return.
I want to really impress upon you, ShashankDahat, how grateful and thankful I am for your time and helpfulness. You are truly a giving and selfless person. I hope one day I can assist you in some manner.
Thank You,
@Fred_Surkamp_LeroyBoym