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Fred_Surkamp_LeroyBoym
Copper Contributor
Joined Aug 11, 2021
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Blue page says "Your device ran into a problem and needs to restart".
I go to a blue page that says "Your device ran into a problem and needs to restart". We're just collecting some error info, and then we'll restart for you. I get a message that it is 100% complete. Then it says for more information about this issue and possible fixes, visit https://www.windows.cm/stopecode. At the bottom of the window it says "If you call a support person give them this info: Stop code: PAGE FAULT IN NONPAGED AREA. WHAT FAILED: Wdf01000.sys. Everytime the PC reboots it goes to the same page. I'm able to hit F2 to get to the Boot window, but that's it. LeroyBoy@linkstomembers1.7MViews2likes51CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
ShashankDahat,@ links to members Currently, the Windows Specification read: Edition Windows 10 Home Version 20H2 Installed on 8/27/2021 OS build 19042.546 Experience Windows Feature Experience Pack 120.2212.31.0 I'm connected via ethernet because the wireless system kept cutting in and out. These are the updates pending restart and installation: 1) 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033) 2) 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331) 3) Intel Corporation - SCSIAdapter - 7/15/2019 12:00:00 AM - 16.8.3.1003 And here is a list of Driver Installations that may or may not be needed for installation: (See attachment below). Other than the wireless cutting in and out the system seems to be running fine, but there has to be something causing my computer to crash and the need to reinstall Windows 10. Sincerely, Fred Surkamp1.6MViews0likes2CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
Dear Shashank, Pardon me for turning to you as I'm not quite sure how the Microsoft Community works and you were the only person to offer help. After a few days of everything running fine, I found myself getting strange responses from Windows. It seems to me that it was right after I downloaded 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033) and/or 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331). I had to go back to Dell's OS Recovery program and download all my personal files and reload a new copy of Windows 10. I downloaded the first set of updates, but now I have among others the two I mentioned above. Currently, I'm having problems with my wireless cutting in and out and it may be due to not downloading the remaining updates or those updates from Dell since they require a Restart of the system. I have postponed the updates manually until 9/5/21 so I can get a better understanding if the two Windows 10 updates I mentioned above have had complaints from anyone else. Your help in this matter would be greatly appreciated. Sincerely, Fred Surkamp1.6MViews1like4CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
Yes, everything is running fine. Everything has been updated by Microsoft, Dell, and Intel. The system has been backed up on a USB Recovery Drive, and also on my external hard drive. Thanks Again, Shashank!1.6MViews1like5CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
ShashankDahat , @ links to members Shashank, I can't remember if I replied to your email, but I want to make sure that I give you thanks and praise for reaching out and helping someone who has little knowledge of restoring or analyzing the problems that can be associated with Windows 10 updates. In my own opinion, I think Microsoft should do more testing and take ownership of the problems they can create by releasing an update before it's stable on all devices and systems across the board. That being said after I couldn't get my Repair USB Recovery Drive to work via the System Settings panel (F12) I was able to finally connect through the same panel to the Dell OS Recovery system. Once I was able to connect via ethernet connection ( a must) I was able to download my personal files to their server and reinstall a new Windows 10 System. The whole process was quite impressive the way Dell had it set up. The steps included checking for updates from Microsoft, Dell, and then a download of the personal files they downloaded, and the final step was to do a system check of hardware and software to make sure everything was set to go. And the kicker was is that I was out of warranty, but they still offered this service. It would seem to me that Microsoft could offer the same type of customer service that Dell offered me. Don't get me wrong I'm hanging on to your last message that contained the steps that were successful to you. I'm sure there may come (another) time when I may need them. I can't thank you enough for your helpful assistance and persistent instructions on the ways to recover a corrupted or unfixable system through the standard methods Microsoft offers. You deserve a "Man of the Day" badge for helping someone you didn't even know. That in itself taught me a lot of things. More than instructions on how to fix a system, but how to help someone in need without expecting anything in return. I want to really impress upon you, ShashankDahat, how grateful and thankful I am for your time and helpfulness. You are truly a giving and selfless person. I hope one day I can assist you in some manner. Thank You, @Fred_Surkamp_LeroyBoym1.6MViews0likes7CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
ShashankDahat Dear ShashankDahat, Yes, I do have a USB Boot Drive, and I've tried it several times, but it doesn't work. Here are some screen shoots of what I'm seeing when I reboot the Dell XPS 15 9550. I always get the "Dell Security Manager Screen" before I do anything (IMG - 5122). After I sign in it depends on whether I press down on the PF2 or PF12 key which screen I will get. (IMG - 5131) or (IMG - 5130). If I do nothing after I sign in I get this screen. (IMF - 5127). After that runs I get this screen. (IMF - 5126). When I press any key the whole scenario starts over again. My laptop is out of warranty with Dell and it seems like they are always talking money for help. Do you think I stand a better chance with Microsoft assistance or Dell? Also, do you have the contact information for Microsoft? Sincerely, Fred_Surkamp_LeroyBoym1.6MViews1like11CommentsRe: Blue page says "Your device ran into a problem and needs to restart".
I tried your suggestion, however each time the computer reboots, and I press the power key, I get a black "Dell Security Manager Screen" which requires me to sign in with my Administrator Password. After I sign in and then press the power key I come back to the same to the same sign in screen. Also, I don't see the windows logo its says Dell Laptop XPS 15 9550 with a spinning circle. Is there anyway to recover windows and/or anything else that might be missing or corrupted using the "Boot Menu"? ShashankDahat1.6MViews0likes18Comments
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