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Fred_Surkamp_LeroyBoym's avatar
Fred_Surkamp_LeroyBoym
Copper Contributor
Aug 11, 2021

Blue page says "Your device ran into a problem and needs to restart".

I go to a blue page that says "Your device ran into a problem and needs to restart".  We're just collecting some error info, and then we'll restart for you.  I get a message that it is 100% complete.  Then it says for more information about this issue and possible fixes, visit https://www.windows.cm/stopecode.  At the bottom of the window it says "If you call a support person give them this info: Stop code: PAGE FAULT IN  NONPAGED AREA.  WHAT FAILED: Wdf01000.sys.  Everytime the PC reboots it goes to the same page.  I'm able to hit F2 to get to the Boot window, but that's it.

 

LeroyBoy@linkstomembers

  • Peter38758's avatar
    Peter38758
    Copper Contributor

    Hi all, just wanted to share a good news. My PC (running on Windows 10) has been restored from the ghastly "your device just ran into a problem..." error message. After suffering a two-day system crash and having to use some backup data for temporary work, I realized my PC was rebooted to its normal state and got this AI answer to my Google inquiry: "If your PC automatically restored itself after displaying the error 'Your device ran into a problem and needs to restart,' this likely means your computer experienced a system crash and triggered its automatic system restore feature, reverting to a previous state where it was functioning properly." Moreover, AI overview added some valuable "what you can do" instructions that I quickly followed. Thank you for reading this and good luck to all.

  • davis_rf's avatar
    davis_rf
    Copper Contributor
    I am getting the same issues but I have tried multiple Startup troubleshooting options but nothing has helped
  • AlladaKrishna's avatar
    AlladaKrishna
    Copper Contributor

    Hi all, 

     

    If you are facing the problem frequently or whenever you start the machine /  laptop. 

     

    first check the laptop physical condition. I have faced the issue and I have tried many ways . Even I have changed the OS also . It was not resolved. 

     

    The main issue was my battery got damaged . Once I had changed my laptop battery the issue also resolved. 

     

    This is the first solution for this problem...

     

  • Salimrikky's avatar
    Salimrikky
    Copper Contributor

     this is what mine shows me and when I try the steps to make it automatic repair by shutting down and on almost three to four times it dosent work it just keeps showing that blue screen so there’s no way to even try and resolve the issue , I would pls I appreciate your fast input 

    Fred_Surkamp_LeroyBoym 

  • Brizion2111's avatar
    Brizion2111
    Copper Contributor

    Wdf01000.sys is a crucial system file linked to the Windows Driver Framework (WDF), a suite of resources and libraries Microsoft offers to streamline the creation of drivers for Windows operating systems. This file plays a key role in facilitating the interaction between hardware devices and their respective drivers.

     

    Experiencing a Blue Screen of Death (BSoD) error involving Wdf01000.sys signals a complication with the Windows Driver Framework. Various factors, such as outdated drivers, hardware incompatibilities, or malware attacks, can trigger this issue.

     

    To address and mend corrupted or missing system files, including issues with Wdf01000.sys, Windows provides two integral tools: DISM (Deployment Image Servicing and Management) and SFC (System File Checker). These tools can be utilized to conduct scans and repairs by launching an elevated command prompt session, which requires administrative rights.

  • Aamir2295's avatar
    Aamir2295
    Copper Contributor

    Fred_Surkamp_LeroyBoym I also face a problem in my laptop when I solved problem first time I trible shoot and then uninstall windows update but my laptop not working and become Hange ar display off but power on 

  •  

    Hello
    Please follow the steps below
    Start your computer and as soon as the windows logo shows on or the spinning dots near bottom of your screen press and hold the power button to power off your device.
    Repeat this 2-3 times
    then you will get a text at the middle bottom of your screen saying"preparing automatic repair"
    Then, you may be asked to choose an account to continue. Next, type the password of the selected administrator user account. If you are not prompted for this information, skip to the next step.

    Chances are that windows 10 will to try to make an automatic diagnosis of your PC without telling you to select an admin account

    In both the cases
    you may get"automatic  your PC didn't start correctly" click on the advanced options button Click on troubleshoot then  Follow the path “Advanced options -> Startup Settings -> Restart.press 6 or F6 to go into “Safe Mode with Command Prompt.”

     

    Then please reply if you still get the same blue screen

     

    If yes then follow the same steps (Start your computer till Advanced options)

    then click on Command prompt and type sfc /SCANNOW

    wait for a while and then restart your PC

    If nothing happens Please contact Microsoft!

    also have you backed up your data?

    • SankalpShrivastava's avatar
      SankalpShrivastava
      Copper Contributor

      ShashankDahat 

      Hello Shashank,

      I tried your method, and I'm certain that I've not miss any step. However, my pc is not working anymore.

      I start my pc. My lock screen shows up. I enter the password and boom !! Black screen with only my cursor showing.

      Please help!

    • gglucatano's avatar
      gglucatano
      Copper Contributor

       

      ShashankDahat hi, i tried doing this but this appens: (check the image) and i don’t have time to shut down the laptop because the circle spins 1 and a half times and it gives me this. Please help me

      • gouravmaggu's avatar
        gouravmaggu
        Copper Contributor

        gglucatano   - is it sorted for you?

         

        I started getting same while working on  laptop. Suddenly it hangs everything and this blue screens comes and then it auto restart.

         

        any solution?

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