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Alldaylong's avatar
Alldaylong
Copper Contributor
Jul 29, 2025

Becoming an Administrator ? URGENT please....

Hello,

I'm trying to become an Administrator of my Windows 10 PC to use apps downloaded from the Microsoft Store...

I don't have the contact information for the current Administrator who registered me as a User; I have a recognized, validated Microsoft account.

So I download an app under my login; when I try to run it, the PC asks me "Do you allow this app to make changes to this computer?" and I have to respond by entering the Administrator password (which I don't know!).

I can't find an answer and can't contact Microsoft, so I'm really fed up... Do you think you can help me?

Thanks in advance 🙏

mailto:email address removed for privacy reasons

2 Replies

  • Surya_Narayana's avatar
    Surya_Narayana
    MCT
    Aug 03, 2025

    hi Alldaylong​ check this out

    1. Use Another Admin Account – This is ruled out as you don’t know who did it for you

    2.Use Safe Mode + Hidden Administrator Account

    Windows includes a hidden “Super Administrator” account that might be enabled in Safe Mode.

    1. Restart in Safe Mode with Command Prompt:
      • Hold Shift and click Restart from the login screen power menu.
      • Go to Troubleshoot > Advanced options > Startup Settings > Restart
      • After restart, press F6 for “Safe Mode with Command Prompt”
    2. Enable Administrator Account:
      In the Command Prompt window, type:

    net user administrator /active:yes

    Then press Enter.

    1. Restart and log in:
      • Restart your PC normally.
      • You should now see a new "Administrator" account on the login screen.
      • Log in to it (no password usually).
      • Once logged in, go to:
        Settings > Accounts > Family & other users, select your account, and promote it to Administrator.

    3.Reset PC (if above fails)

    This is drastic but effective:

    1. Boot your PC, then go to:
      • Settings > Update & Security > Recovery
    2. Under Reset this PC, choose Keep my files (if you want to preserve your data).
    3. Follow the prompts to reinstall Windows, which lets you create a new Administrator account during setup.