Forum Discussion
Mark_Albin
Feb 12, 2023Brass Contributor
It is possible that the issue could be related to the authentication method being used. If the device is not domain joined, it might not have access to the necessary credentials for the user-based VPN connection. To resolve this issue, you can try to use certificate-based authentication or implement a solution for password-based authentication. Additionally, you can also try to troubleshoot the connection by checking the VPN logs for error messages and configurations, and verifying that the necessary ports and protocols are open on the device and network.
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- BrianLynch58Feb 15, 2023Copper ContributorHello,
we were using certificate based auth. . We were able to get the VPN to work successfully once we re-exported the certificate with the SAN which includes the Principal Name. We are using a 3rd Party CA based in Azure and when the certificate was originally exported it did not include the SAN. Once I had the correct details in the certificate the VPN connected successfully.
Thanks for your response,
regards