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MadDogDean's avatar
MadDogDean
Copper Contributor
Jul 09, 2021

“PrintNightmare” KB5004945 update fails with error 0x800f0922

Hello all,

Hoping for an easy solution. I'm just a regular user, with a single computer, no network drives, no servers, no VPN, nothing crazy. Just a single laptop running, unfortunately, Win10.

 

Trying to apply the aforementioned update KB5004945 fails on the system.

This is a new (2 month old) Asus, updated to Windows 10, version 21H1. After the system arrived, the SSD was upgraded and a completely clean install from a Windows ISO, not a mfg system image, was done.

 

The last 3 days, I have tried to Apply the downloaded update and the process seems to go through as required, but then it fails and uninstalls. Screenshot attached.

 

Any thoughts how I can get this to install? 

  • MadDogDean 

    Hello everyone.

    It now recommends downloading and installing Update KB5004237 this fix should fix previous problems - good luck!

     

    • Drudel's avatar
      Drudel
      Copper Contributor

      Sorry, but polish entries do not help. -

      Download time was not the problem because updating from a msu-Version. The original problem occurred on a pretty fast system so trying out was not really a waste in time.

      I assume, that you work with windows systems in a rather standardized environment, as you prefer a clean installation. And there your idea makes sense.

      The computer I ran into problems with is a high-end system dedicated for working on videos and photos with a lot of apps and tools and so it seemed easier to find out why KB5004945 does stop and ends in an update loop ...
      Did you ever consider, how much time it needs to re-install all of this stuff ? To find actual installation files, license information ?

      But we are running away from the original problem. And if you like, we can discuss this issue in a private way - just send me an email: <you should know it>
      And just another hint: for several years in my business life I was responsible for the "good behaviour" of nearly 80.000 assets operating with windows ... - and for customer satisfaction 🙂

      • Deleted's avatar
        Deleted

        Drudel 

        Thank you for your reply is all well and good - it would really be great to see your feedback often - I invite you!

        But I'm very happy to delete the email address - it's not in accordance with the MTC 

  • Drudel's avatar
    Drudel
    Copper Contributor

    Hi,
    I ran into the same problem, trying nearly everything I found in the internet (without another result) ...
    This morning I found on "deskmodder.de" a hint that worked: two of the services on my computer were deactivated 😞
    In German the names are "App-Vorbereitung" and "AppX-Bereitstellungsdienst" - these should be "AppReadiness" and "AppSVC" in English. After setting the start type to "manually" for both and starting them ... the update with KB5004945 was successfully finished 🙂
    I hope, this works for you as well !

     

    • Dogmeat's avatar
      Dogmeat
      Copper Contributor

      DrudelThat didn't work for me. Both services were already set to Manual and started. I even downloaded the MSU. The update installs fine but after the restart, Windows would say the changes couldn't be applied and were undoing it. Of course after I restarted, the update downloads again and pending another restart. I made sure I had all the prerequisites installed so it looks like there is something this cumulative update is looking for to be installed first or the update is targeted at specific configurations and MS forgot to omit that part for other users.

      • Deleted's avatar
        Deleted

        Dogmeat 

        Perfect - often you shouldn't really work out with the latest updates!
        it is worth waiting!

    • MadDogDean's avatar
      MadDogDean
      Copper Contributor
      Deleted & Drudel
      Thanks for the input, suggestions and feedback. I'll take up Drudel suggestion and report back with success or not. If so, hopefully it helps others with the same problem.
      Cheers
    • Akm16's avatar
      Akm16
      Copper Contributor

      Thanks, successful updated!
      I have only "AppReadiness" service turned off, after i temporarily turned on this service, update was finished without error.

       

      P.S. Before that fix, i have ~5 days crashes of this updated, but hands were out of reach to fix it :))

  • MadDogDean 

    Hello
    because it is indeed the latest quality update and the rest of the
    important updates work - you can pause updates for 7 days for now!
    Often later updates install correctly.

    • Drudel's avatar
      Drudel
      Copper Contributor

      Just a little hint: this means for 7 days no security updates ...

      • Deleted's avatar
        Deleted

         

        Drudel

         

        You can download the security update manually at any time!
        Automatic downloads are paused.
        If updates occur repeatedly, it is easiest to pause for 7 days

    • MadDogDean's avatar
      MadDogDean
      Copper Contributor
      Thanks Deleted for the suggestion. I may just do this for now.

      Cheers

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