Devices don't show up in Update Compliance

Question

Hi, where can we start the troubleshooting if I don't see any devices showing up in my Update Compliance workspace.

I've ran the deployment script after editing the Commercial ID, and the devices don't show up.
https://docs.microsoft.com/en-us/windows/deployment/update/update-compliance-configuration-script#broad-deployment

I've also tried with the GPO settings, like explained here:

https://docs.microsoft.com/en-us/windows/deployment/update/update-compliance-configuration-manual#group-policies
but nothing is showing up.

Thank you in advance and don't hesitate if you have any questions.

charles inglis · Answer

lalanc01,&nbsp;
&nbsp;
Your best bet is filing a support request. There's a large amount of potential things that could be going on and we can't really narrow it down without getting more details.&nbsp;
&nbsp;
To do this:

In Azure, go to the "?" in the top-right nav.&nbsp;
Click "Help + Support"
Click "Create a support request"
In Basics...

Issue type: Technical
Subscription: &lt;Select the subscription of your UC workspace&gt;
Service: Log Analytics
Resource: &lt;Select your Log Analytics workspace that you selected when signing up for UC&gt;
Summary: "Devices don't show up in Update Compliance - Product owner requested I submit request"
Problem type: Solutions and Insights
Problem subtype: Update Compliance (Windows Analytics)

In Solutions... Skip it.&nbsp;
In Details: Fill out the details.

In Additional details:

Mention that Charles Inglis the PM for Update Compliance requested you submit a ticket.
Include your Commercial ID and Log Analytics Workspace ID.&nbsp;

For File upload, please include output from a run of the config script on one of the machines in Verbose mode.&nbsp;

&nbsp;

jason_sandys · Answer

Hi&nbsp;lalanc01&nbsp;,
&nbsp;
How long have you waited? It takes anywhere between 24-48 hours for a device to show up once they've been configured with the commercial ID.
&nbsp;

lalanc01 · Answer

Jason_Sandys&nbsp;it's been close to 48hours and I even tried to force it with this:Use Intune to Force an Update Compliance Full Census Sync – Jeff Gilbert's Cloud

jason_sandys · Answer

lalanc01&nbsp;Are devices at all showing in the update compliance workspace?

lalanc01 · Answer

Jason_Sandys&nbsp;I haven't been able to see any of the 3 devices I've tried over the last week.&nbsp;I only see the devices that I've used for desktop analytics

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Devices don't show up in Update Compliance

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