Forum Discussion
Devices don't show up in Update Compliance
Hi, where can we start the troubleshooting if I don't see any devices showing up in my Update Compliance workspace. I've ran the deployment script after editing the Commercial ID, and the devices...
Jason_Sandys it's been close to 48hours and I even tried to force it with this:
Use Intune to Force an Update Compliance Full Census Sync – Jeff Gilbert's Cloud
Jason_Sandys
Microsoft
Microsoftlalanc01 Are devices at all showing in the update compliance workspace?
Jason_Sandys I haven't been able to see any of the 3 devices I've tried over the last week.
I only see the devices that I've used for desktop analytics
Your best bet is filing a support request. There's a large amount of potential things that could be going on and we can't really narrow it down without getting more details.
To do this:
- In Azure, go to the "?" in the top-right nav.
- Click "Help + Support"
- Click "Create a support request"
- In Basics...
- Issue type: Technical
- Subscription: <Select the subscription of your UC workspace>
- Service: Log Analytics
- Resource: <Select your Log Analytics workspace that you selected when signing up for UC>
- Summary: "Devices don't show up in Update Compliance - Product owner requested I submit request"
- Problem type: Solutions and Insights
- Problem subtype: Update Compliance (Windows Analytics)
- In Solutions... Skip it.
- In Details: Fill out the details.
- In Additional details:
- Mention that Charles Inglis the PM for Update Compliance requested you submit a ticket.
- Include your Commercial ID and Log Analytics Workspace ID.
- For File upload, please include output from a run of the config script on one of the machines in Verbose mode.
- In Additional details:
