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brianstoiber_lpi's avatar
brianstoiber_lpi
Copper Contributor
Oct 03, 2023

Multiple devices unable to connect to Windows Update

I have now seen 8 devices that are unable to connect and download Windows Updates. They vary between Windows 10 and Windows 11 and all started in the past month. When trying to run updates I am given the error in the image attached.

 

I have tried the following to solve the issue but have not had any luck.

  1. Restarted the Windows Update service from Services

  2. Run the Windows Update Troubleshooter

  3. Changed the DNS servers

  4. Delete the SolftwareDistribution folder (after using net stop wuauserv, cryptSvc, bits, msiserver, deleting SoftwareDistribution, then net start wuauserv, cryptSvc, bits, and msiserver)

  5. Run SFC

  6. Run DISM

  7. Uninstalled the three updates that were available to uninstall (thinking something in one of them failed and caused this)

  8. Reset Windows components (https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html)

  9. Disabled Proxy in Network and Internet Run Windows Store Reset (WSRESET.exe)

 

None of the following has helped. Does anyone have any other ideas other than reimaging the device?

 

 

updates

18 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Oct 03, 2023
    Are you using any Anti-Malware, Firewall or security program?
    Try performing Clean Boot and see if the problem persists?
    Have a look at:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    • brianstoiber_lpi's avatar
      brianstoiber_lpi
      Copper Contributor
      Oct 04, 2023

      Reza_Ameri 

      There is no AV/AM software running on it. The firewall is on in the default configurations. I disabled it completely and the same error is appearing.

       

      I tried the clean boot and when checking Windows Update, it shows being up to date but as soon as I click Check, the error reappears.

       

      One thing I find interesting is that if I view the Update History and then go to Uninstall Updates, I do see one update that says it was installed yesterday. Are updates running but just not appearing?

      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Oct 04, 2023
        Open start and search for feedback and open the Feedback Hub app and report this issue.
        Have a look at:
        https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c
        You already followed most steps in the website but try to do ones you haven't tried.

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